تطوير تصنيف العملاء الخارجيين بناء على تحليل الأطراف المعنية
نشر في 2017 International Conference on Infocom Technologies and Unmanned Systems (Trends and Future Directions)(ICTUS)
بتاريخ 2017
في مجال العلوم الادارية
والبحث باللغة
English
تحميل البحث
الملخص بالعربية
قدمت المقالة تصنيفًا جديدًا للمستهلكين. و بالنسبة لإدارة الجودة الحديثة من المهم فهم متطلبات المستهلك. في حالة مشاركة المتعاقدين الخارجيين في عمليات الإنتاج من الضروري تغيير التصنيف الحالي للمستهلكين. يعد هذا التغيير ضروريًا لأن المتعاقد الخارجي لا يمكنه التفاعل مباشرة مع المستهلك بينما يتفاعل المستهلك النهائي مع المنتج. وبالتالي هناك رابط آخر للتفاعل بين العميل والمتعهد الخارجي وهو الشركة المصنعة. وبسبب هذا الارتباط من الممكن أن يتم فقدان متطلبات العميل التي يجب على المتعاقد الخارجي الوفاء بها. ولذلك يمكننا القول أن هناك نوع جديد من المستهلك و هو "العميل المخفي".
المراجع المستخدمة
A. Gazizulina, E. Eskina, I. Vasilieva, O. Valeeva (2017), “The Reasons for the Increase in Self-organization in the Processes of Quality Management Systems, ” International Journal of Reliability, Quality and Safety Engineering, International Journal of Reliability, Quality and Safety Engineering, Vol. 24, No. 6 (2017) 1740002 (11 pages), DOI: 10.1142/S0218539317400022.
A. V. Bataev, “Implementation of Cloud Automated Banking Systems Innovative Way of Financial Institutions,Proceedings of the 29th International Business Information Management Association Conference – Sustainable Economic Growth, Education Excellence, and Innovation Management through Vision 2020, IBIMA 2017; Vienna; Austria; pp. 36-43, 3-4 May 2017
A.S. Sokolitsyn, M.V. Ivanov and N.A. Sokolitsyna, “Optimal financial means and profit distribution between public and private partners in PPP project realization, ” Proceedings of the 28th International Business Information Management Association Conference – Vision 2020: Innovation Management, Development Sustainability, and Competitive Economic Growth; IBIMA 2016; Seville; Spain; pp. 2122- 2129, Nov. 2016.
Anand, A., Singh, O., Aggarwal, R., Kapur, P.K. (2015), “Customer behavior dependent diffusion process & optimal model selection using distance based approach, ” 2015 1st International Conference on Futuristic Trends in Computational Analysis and Knowledge Management, ABLAZE 2015, 7154951, pp. 711-716.
B.M. Alasas, S. Ishkildina, S. Zvonov, D. Antipov, N. Ushanova and E. Demidenko, “Evaluation of the quality of the process by measuring the index of opportunities”, International Journal for Quality Research, Vol. 11, Issue 2, 2017, pp. 457- 468.
Gloukhov, V.V., Ilin, I.V., Koposov, V.I., Levina, A.I. (2014), “Market risk neutral strategies: modeling and algorithmization, ” Asian Social Science, 10 (24), pp. 209-216.
Glukhov, V., Turichin, G., Klimova-Korsmik, O., Zemlyakov, E., Babkin, K. (2016), “Quality management of metal products prepared by high-speed direct laser deposition technology, ” Key Engineering Materials, 684, pp. 461-467.
Glukhov, V.V., Ilin, I.V., Anisiforov, A.B. (2015), “Problems of data protection in industrial corporations enterprise architecture, ” ACM International Conference Proceeding Series, 08-10-Sep-2015.
Glukhov, V.V., Ilin, I.V., Iliashenko, O.J. (2016), “Improving the efficiency of architectural solutions based on cloud services integration, ” Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 9870 LNCS, pp. 512-524.
Gromova, Ye.G., Bakanova, A.G. (2016), “Research into contact interaction of an elastic tool during rotational pattern cutting of sheet parts, ” Key Engineering Materials, 685, pp. 408-412
Gupta, V., Kapur, P.K., Kumar, D. (2017), “Modeling and measuring attributes influencing DevOps implementation in an enterprise using structural equation modeling, ” Information and Software Technology.
Kansal, Y., Singh, G., Kumar, U., Kapur, P.K. (2016), “Optimal release and patching time of software with warranty, ” International Journal of Systems Assurance Engineering and Management, 7 (4), pp. 462-468.
Kapur, P.K., Anand, A., Sachdeva, N. (2014), “Profit estimation for a product under warranty: An evaluation based on customer's expectation and satisfaction, ” International Journal of Reliability, Quality and Safety Engineering, 21 (6).