Prior work on personalized recommendations has focused on exploiting explicit signals from user-specific queries, clicks, likes, and ratings. This paper investigates tapping into a different source of implicit signals of interests and tastes: online chats between users. The paper develops an expressive model and effective methods for personalizing search-based entity recommendations. User models derived from chats augment different methods for re-ranking entity answers for medium-grained queries. The paper presents specific techniques to enhance the user models by capturing domain-specific vocabularies and by entity-based expansion. Experiments are based on a collection of online chats from a controlled user study covering three domains: books, travel, food. We evaluate different configurations and compare chat-based user models against concise user profiles from questionnaires. Overall, these two variants perform on par in terms of NCDG@20, but each has advantages in certain domains.
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