We present a spectral and imaging analysis of the XMM-Newton and Chandra observations of the Seyfert 2 galaxy ESO138-G001, with the aim of characterizing the circumnuclear material responsible for the soft (0.3-2.0 keV) and hard (5-10 keV) X-ray emission. We confirm that the source is absorbed by Compton-thick gas. However, if a self-consistent model of reprocessing from cold toroidal material is used (MYTorus), a possible scenario requires the absorber to be inhomogenous, its column density along the line of sight being larger than the average column density integrated over all lines- of-sight through the torus. The iron emission line may be produced by moderately ionised iron (FeXII-FeXIII), as suggested by the shifted centroid energy and the low K{beta}/K{alpha} flux ratio. The soft X-ray emission is dominated by emission features, whose main excitation mechanism appears to be photoionisation, as confirmed by line diagnostics and the use of self-consistent models (CLOUDY).
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