اشترك بالحزمة الذهبية واحصل على وصول غير محدود شمرا أكاديميا
تسجيل مستخدم جديدThe Impact of the Labor turnovers rate on the tourism service quality: A Survey Study on the Tourist institutions at Syrian Coast
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امانة التحرير مجلة جامعة تشرين
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The study aimed to investigate labor turnover rate effect on tourism service quality, by determining labor turnover rate effect on service quality dimensions (reliability, sympathy). The study conducted on sample of managers ,labor and hotel customers in in the Syrian Coast. The study results show that labor turnover rate affects tourism service quality. Whereas there is a relationship between labor turnover rate and service quality. and that there is an acceptable relationship between reliability and the labor turnover rate and a weak relationship between sympathy and the labor turnover rate.
No English abstract
مراجعة الذكاء الصنعي:
ملخص البحث
هدفت هذه الدراسة إلى تحليل تأثير معدل دوران العمل على جودة الخدمات السياحية في المنشآت السياحية في الساحل السوري. تم التركيز على أبعاد جودة الخدمة مثل الاعتمادية والتعاطف. أجريت الدراسة على عينة من المدراء والعاملين والعملاء في هذه المنشآت. أظهرت النتائج وجود علاقة بين معدل دوران العمل وجودة الخدمة السياحية، حيث كانت العلاقة بين الاعتمادية ومعدل دوران العمل مقبولة، بينما كانت العلاقة بين التعاطف ومعدل دوران العمل ضعيفة. استخدمت الدراسة استبيانات وتحليل إحصائي باستخدام برنامج SPSS لاختبار الفرضيات. أوصت الدراسة بضرورة الاهتمام بإحصائيات دوران العاملين ومعالجة مشاكل العمل وتوفير نظام حوافز جيد لتحسين جودة الخدمات السياحية.
قراءة نقدية
دراسة نقدية: تعتبر هذه الدراسة مهمة لأنها تسلط الضوء على تأثير معدل دوران العمل على جودة الخدمات السياحية، وهو موضوع ذو أهمية كبيرة في قطاع السياحة. ومع ذلك، يمكن توجيه بعض النقد البناء للدراسة. أولاً، كان من الأفضل توسيع نطاق العينة لتشمل مناطق سياحية أخرى في سوريا لضمان تعميم النتائج. ثانياً، كان يمكن استخدام أساليب تحليلية أكثر تعقيداً مثل تحليل المسار لفهم العلاقات بين المتغيرات بشكل أعمق. وأخيراً، لم تتناول الدراسة بشكل كافٍ العوامل الأخرى التي قد تؤثر على جودة الخدمة مثل التدريب المستمر للعاملين وظروف العمل العامة.
أسئلة حول البحث
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ما هو الهدف الرئيسي من هذه الدراسة؟
الهدف الرئيسي من الدراسة هو معرفة تأثير معدل دوران العمل على جودة الخدمات السياحية في المنشآت السياحية في الساحل السوري.
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ما هي الأبعاد التي تم التركيز عليها في قياس جودة الخدمة؟
تم التركيز على أبعاد الاعتمادية والتعاطف في قياس جودة الخدمة.
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ما هي النتائج الرئيسية التي توصلت إليها الدراسة؟
توصلت الدراسة إلى وجود علاقة بين معدل دوران العمل وجودة الخدمة السياحية، حيث كانت العلاقة بين الاعتمادية ومعدل دوران العمل مقبولة، بينما كانت العلاقة بين التعاطف ومعدل دوران العمل ضعيفة.
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ما هي التوصيات التي قدمتها الدراسة لتحسين جودة الخدمات السياحية؟
أوصت الدراسة بضرورة الاهتمام بإحصائيات دوران العاملين، معالجة مشاكل العمل، توفير نظام حوافز جيد، وتوعية الإداريين والمديرين بأهمية التعاون مع العاملين.
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