(abridged) We present the results of an extensive infrared study of the massive star-forming region G9.62+0.19. The data cover information from broad- and narrow-band filters in the wavelength range from 1 to 19 micrometer and are obtained with ESOs infrared cameras ISAAC and TIMMI2 and with SpectroCam-10 (Mt. Palomar). The high sensitivity and resolution provided by these facilities revealed intriguing new details of this star-forming region and especially about the embedded hot molecular core (HMC) - component F. We analyse the newly found infrared sub-structure of four objects in this HMC region. While one of these objects (F2) is probably a foreground field star, the nature of the brightest object in the near-infrared there (F1) remains somewhat enigmatic. Our new astrometry proves that this object is not coincident with the peak of the molecular line emission of the HMC, but displaced by 1.7 arcsecs (nearly 10000 AU on a linear scale). We estimate this object to be an additional embedded object with a dense dust shell. Very near the HMC location we find L band emission which strongly rises in flux towards longer wavelengths. We presume that this emission (F4) arises from the envelope of the HMC which is known to be associated with a molecular outflow roughly aligned along the line of sight. Thus, the clearing effect of this outflow causes strong deviations from spherical symmetry which might allow infrared emission from the HMC to escape through the outflow cavities. This presents the first direct detection of an HMC at a wavelength as short as 3.8 micron. At 11.7 and 18.75 micron, the HMC counterpart F4 ultimately proves to be the most luminous IR source within the G9.62+0.19-F region.