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Register a new userLearning Implicit User Profiles for Personalized Retrieval-Based Chatbot
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Added by
Hongjin Qian
Publication date
2021
fields
Informatics Engineering
and research's language is
English
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In this paper, we explore the problem of developing personalized chatbots. A personalized chatbot is designed as a digital chatting assistant for a user. The key characteristic of a personalized chatbot is that it should have a consistent personality with the corresponding user. It can talk the same way as the user when it is delegated to respond to others messages. We present a retrieval-based personalized chatbot model, namely IMPChat, to learn an implicit user profile from the users dialogue history. We argue that the implicit user profile is superior to the explicit user profile regarding accessibility and flexibility. IMPChat aims to learn an implicit user profile through modeling users personalized language style and personalized preferences separately. To learn a users personalized language style, we elaborately build language models from shallow to deep using the users historical responses; To model a users personalized preferences, we explore the conditional relations underneath each post-response pair of the user. The personalized preferences are dynamic and context-aware: we assign higher weights to those historical pairs that are topically related to the current query when aggregating the personalized preferences. We match each response candidate with the personalized language style and personalized preference, respectively, and fuse the two matching signals to determine the final ranking score. Comprehensive experiments on two large datasets show that our method outperforms all baseline models.
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Personalized chatbots focus on endowing chatbots with a consistent personality to behave like real users, give more informative responses, and further act as personal assistants. Existing personalized approaches tried to incorporate several text descriptions as explicit user profiles. However, the acquisition of such explicit profiles is expensive and time-consuming, thus being impractical for large-scale real-world applications. Moreover, the restricted predefined profile neglects the language behavior of a real user and cannot be automatically updated together with the change of user interests. In this paper, we propose to learn implicit user profiles automatically from large-scale user dialogue history for building personalized chatbots. Specifically, leveraging the benefits of Transformer on language understanding, we train a personalized language model to construct a general user profile from the users historical responses. To highlight the relevant historical responses to the input post, we further establish a key-value memory network of historical post-response pairs, and build a dynamic post-aware user profile. The dynamic profile mainly describes what and how the user has responded to similar posts in history. To explicitly utilize users frequently used words, we design a personalized decoder to fuse two decoding strategies, including generating a word from the generic vocabulary and copying one word from the users personalized vocabulary. Experiments on two real-world datasets show the significant improvement of our model compared with existing methods. Our code is available at https://github.com/zhengyima/DHAP
Candidate retrieval is a fundamental issue in recommendation system. Given users recommendation request, relevant candidates need to be retrieved in realtime for subsequent ranking operations. Considering that the retrieval operation is conducted over considerable items, it has to be both precise and scalable so that high-quality candidates can be acquired within tolerable latency. Unfortunately, conventional methods would trade off precision for high running efficiency, which leads to inferior retrieval quality. In contrast, those deep learning-based approaches can be highly accurate in identifying relevant items; yet, they are unsuitable for candidate retrieval due to their inherent limitation on scalability. In this work, a novel framework is proposed to address the above challenges. The underlying intuition is to rely on a well-trained ranking model for the supervision of an efficient retrieval model, such that it will unify the scalability and precision as a whole. We have implemented our conceptual framework and made comprehensive evaluation for it, where promising results are achieved against representative baselines. Our work is undergoing a anonymous review, and it will soon be released after the notification. If youre also interested in this problem, please feel free to contact us.
This paper describes PinView, a content-based image retrieval system that exploits implicit relevance feedback collected during a search session. PinView contains several novel methods to infer the intent of the user. From relevance feedback, such as eye movements or pointer clicks, and visual features of images, PinView learns a similarity metric between images which depends on the current interests of the user. It then retrieves images with a specialized online learning algorithm that balances the tradeoff between exploring new images and exploiting the already inferred interests of the user. We have integrated PinView to the content-based image retrieval system PicSOM, which enables applying PinView to real-world image databases. With the new algorithms PinView outperforms the original PicSOM, and in online experiments with real users the combination of implicit and explicit feedback gives the best results.
Personalization of natural language generation plays a vital role in a large spectrum of tasks, such as explainable recommendation, review summarization and dialog systems. In these tasks, user and item IDs are important identifiers for personalization. Transformer, which is demonstrated with strong language modeling capability, however, is not personalized and fails to make use of the user and item IDs since the ID tokens are not even in the same semantic space as the words. To address this problem, we present a PErsonalized Transformer for Explainable Recommendation (PETER), on which we design a simple and effective learning objective that utilizes the IDs to predict the words in the target explanation, so as to endow the IDs with linguistic meanings and to achieve personalized Transformer. Besides generating explanations, PETER can also make recommendations, which makes it a unified model for the whole recommendation-explanation pipeline. Extensive experiments show that our small unpretrained model outperforms fine-tuned BERT on the generation task, in terms of both effectiveness and efficiency, which highlights the importance and the nice utility of our design.
Prior work on personalizing web search results has focused on considering query-and-click logs to capture users individual interests. For product search, extensive user histories about purchases and ratings have been exploited. However, for general entity search, such as for books on specific topics or travel destinations with certain features, personalization is largely underexplored. In this paper, we address personalization of book search, as an exemplary case of entity search, by exploiting sparse user profiles obtained through online questionnaires. We devise and compare a variety of re-ranking methods based on language models or neural learning. Our experiments show that even very sparse information about individuals can enhance the effectiveness of the search results.
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