Subscribe to the gold package and get unlimited access to Shamra Academy
Register a new userPicking Pearl From Seabed: Extracting Artefacts from Noisy Issue Triaging Collaborative Conversations for Hybrid Cloud Services
65
0
0.0
(
0
)
Added by
Amar Prakash Azad
Publication date
2021
fields
Informatics Engineering
and research's language is
English
Ask ChatGPT about the research
No Arabic abstract
Site Reliability Engineers (SREs) play a key role in issue identification and resolution. After an issue is reported, SREs come together in a virtual room (collaboration platform) to triage the issue. While doing so, they leave behind a wealth of information which can be used later for triaging similar issues. However, usability of the conversations offer challenges due to them being i) noisy and ii) unlabelled. This paper presents a novel approach for issue artefact extraction from the noisy conversations with minimal labelled data. We propose a combination of unsupervised and supervised model with minimum human intervention that leverages domain knowledge to predict artefacts for a small amount of conversation data and use that for fine-tuning an already pretrained language model for artefact prediction on a large amount of conversation data. Experimental results on our dataset show that the proposed ensemble of unsupervised and supervised model is better than using either one of them individually.
rate research
Read More
This paper describes novel models tailored for a new application, that of extracting the symptoms mentioned in clinical conversations along with their status. Lack of any publicly available corpus in this privacy-sensitive domain led us to develop our own corpus, consisting of about 3K conversations annotated by professional medical scribes. We propose two novel deep learning approaches to infer the symptom names and their status: (1) a new hierarchical span-attribute tagging (SAT) model, trained using curriculum learning, and (2) a variant of sequence-to-sequence model which decodes the symptoms and their status from a few speaker turns within a sliding window over the conversation. This task stems from a realistic application of assisting medical providers in capturing symptoms mentioned by patients from their clinical conversations. To reflect this application, we define multiple metrics. From inter-rater agreement, we find that the task is inherently difficult. We conduct comprehensive evaluations on several contrasting conditions and observe that the performance of the models range from an F-score of 0.5 to 0.8 depending on the condition. Our analysis not only reveals the inherent challenges of the task, but also provides useful directions to improve the models.
Large scale cloud services use Key Performance Indicators (KPIs) for tracking and monitoring performance. They usually have Service Level Objectives (SLOs) baked into the customer agreements which are tied to these KPIs. Dependency failures, code bugs, infrastructure failures, and other problems can cause performance regressions. It is critical to minimize the time and manual effort in diagnosing and triaging such issues to reduce customer impact. Large volume of logs and mixed type of attributes (categorical, continuous) in the logs makes diagnosis of regressions non-trivial. In this paper, we present the design, implementation and experience from building and deploying DeCaf, a system for automated diagnosis and triaging of KPI issues using service logs. It uses machine learning along with pattern mining to help service owners automatically root cause and triage performance issues. We present the learnings and results from case studies on two large scale cloud services in Microsoft where DeCaf successfully diagnosed 10 known and 31 unknown issues. DeCaf also automatically triages the identified issues by leveraging historical data. Our key insights are that for any such diagnosis tool to be effective in practice, it should a) scale to large volumes of service logs and attributes, b) support different types of KPIs and ranking functions, c) be integrated into the DevOps processes.
It has become common to publish large (billion parameter) language models that have been trained on private datasets. This paper demonstrates that in such settings, an adversary can perform a training data extraction attack to recover individual training examples by querying the language model. We demonstrate our attack on GPT-2, a language model trained on scrapes of the public Internet, and are able to extract hundreds of verbatim text sequences from the models training data. These extracted examples include (public) personally identifiable information (names, phone numbers, and email addresses), IRC conversations, code, and 128-bit UUIDs. Our attack is possible even though each of the above sequences are included in just one document in the training data. We comprehensively evaluate our extraction attack to understand the factors that contribute to its success. Worryingly, we find that larger models are more vulnerable than smaller models. We conclude by drawing lessons and discussing possible safeguards for training large language models.
Conversational channels are changing the landscape of hybrid cloud service management. These channels are becoming important avenues for Site Reliability Engineers (SREs) %Subject Matter Experts (SME) to collaboratively work together to resolve an incident or issue. Identifying segmented conversations and extracting key insights or artefacts from them can help engineers to improve the efficiency of the incident remediation process by using information retrieval mechanisms for similar incidents. However, it has been empirically observed that due to the semi-formal behavior of such conversations (human language) they are very unique in nature and also contain lot of domain-specific terms. This makes it difficult to use the standard natural language processing frameworks directly, which are popularly used in standard NLP tasks. %It is important to identify the correct keywords and artefacts like symptoms, issue etc., present in the conversation chats. In this paper, we build a framework that taps into the conversational channels and uses various learning methods to (a) understand and extract key artefacts from conversations like diagnostic steps and resolution actions taken, and (b) present an approach to identify past conversations about similar issues. Experimental results on our dataset show the efficacy of our proposed method.
This paper presents a novel approach to translating natural language questions to SQL queries for given tables, which meets three requirements as a real-world data analysis application: cross-domain, multilingualism and enabling quick-start. Our proposed approach consists of: (1) a novel data abstraction step before the parser to make parsing table-agnosticism; (2) a set of semantic rules for parsing abstracted data-analysis questions to intermediate logic forms as tree derivations to reduce the search space; (3) a neural-based model as a local scoring function on a span-based semantic parser for structured optimization and efficient inference. Experiments show that our approach outperforms state-of-the-art algorithms on a large open benchmark dataset WikiSQL. We also achieve promising results on a small dataset for more complex queries in both English and Chinese, which demonstrates our language expansion and quick-start ability.
suggested questions
Log in to be able to interact and post comments
comments
Fetching comments
Sign in to be able to follow your search criteria
