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Experts, Errors, and Context: A Large-Scale Study of Human Evaluation for Machine Translation

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 Added by Markus Freitag
 Publication date 2021
and research's language is English




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Human evaluation of modern high-quality machine translation systems is a difficult problem, and there is increasing evidence that inadequate evaluation procedures can lead to erroneous conclusions. While there has been considerable research on human evaluation, the field still lacks a commonly-accepted standard procedure. As a step toward this goal, we propose an evaluation methodology grounded in explicit error analysis, based on the Multidimensional Quality Metrics (MQM) framework. We carry out the largest MQM research study to date, scoring the outputs of top systems from the WMT 2020 shared task in two language pairs using annotations provided by professional translators with access to full document context. We analyze the resulting data extensively, finding among other results a substantially different ranking of evaluated systems from the one established by the WMT crowd workers, exhibiting a clear preference for human over machine output. Surprisingly, we also find that automatic metrics based on pre-trained embeddings can outperform human crowd workers. We make our corpus publicly available for further research.

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Recent studies emphasize the need of document context in human evaluation of machine translations, but little research has been done on the impact of user interfaces on annotator productivity and the reliability of assessments. In this work, we compare human assessment data from the last two WMT evaluation campaigns collected via two different methods for document-level evaluation. Our analysis shows that a document-centric approach to evaluation where the annotator is presented with the entire document context on a screen leads to higher quality segment and document level assessments. It improves the correlation between segment and document scores and increases inter-annotator agreement for document scores but is considerably more time consuming for annotators.
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122 - Shaolei Zhang , Yang Feng 2021
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