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Register a new userCountering hate on social media: Large scale classification of hate and counter speech
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Added by
Joshua Garland
Publication date
2020
fields
Informatics Engineering
and research's language is
English
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Hateful rhetoric is plaguing online discourse, fostering extreme societal movements and possibly giving rise to real-world violence. A potential solution to this growing global problem is citizen-generated counter speech where citizens actively engage in hate-filled conversations to attempt to restore civil non-polarized discourse. However, its actual effectiveness in curbing the spread of hatred is unknown and hard to quantify. One major obstacle to researching this question is a lack of large labeled data sets for training automated classifiers to identify counter speech. Here we made use of a unique situation in Germany where self-labeling groups engaged in organized online hate and counter speech. We used an ensemble learning algorithm which pairs a variety of paragraph embeddings with regularized logistic regression functions to classify both hate and counter speech in a corpus of millions of relevant tweets from these two groups. Our pipeline achieved macro F1 scores on out of sample balanced test sets ranging from 0.76 to 0.97---accuracy in line and even exceeding the state of the art. On thousands of tweets, we used crowdsourcing to verify that the judgments made by the classifier are in close alignment with human judgment. We then used the classifier to discover hate and counter speech in more than 135,000 fully-resolved Twitter conversations occurring from 2013 to 2018 and study their frequency and interaction. Altogether, our results highlight the potential of automated methods to evaluate the impact of coordinated counter speech in stabilizing conversations on social media.
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The damaging effects of hate speech on social media are evident during the last few years, and several organizations, researchers and social media platforms tried to harness them in various ways. Despite these efforts, social media users are still affected by hate speech. The problem is even more apparent to social groups that promote public discourse, such as journalists. In this work, we focus on countering hate speech that is targeted to journalistic social media accounts. To accomplish this, a group of journalists assembled a definition of hate speech, taking into account the journalistic point of view and the types of hate speech that are usually targeted against journalists. We then compile a large pool of tweets referring to journalism-related accounts in multiple languages. In order to annotate the pool of unlabeled tweets according to the definition, we follow a concise annotation strategy that involves active learning annotation stages. The outcome of this paper is a novel, publicly available collection of Twitter datasets in five different languages. Additionally, we experiment with state-of-the-art deep learning architectures for hate speech detection and use our annotated datasets to train and evaluate them. Finally, we propose an ensemble detection model that outperforms all individual models.
Islamophobic hate speech on social media inflicts considerable harm on both targeted individuals and wider society, and also risks reputational damage for the host platforms. Accordingly, there is a pressing need for robust tools to detect and classify Islamophobic hate speech at scale. Previous research has largely approached the detection of Islamophobic hate speech on social media as a binary task. However, the varied nature of Islamophobia means that this is often inappropriate for both theoretically-informed social science and effectively monitoring social media. Drawing on in-depth conceptual work we build a multi-class classifier which distinguishes between non-Islamophobic, weak Islamophobic and strong Islamophobic content. Accuracy is 77.6% and balanced accuracy is 83%. We apply the classifier to a dataset of 109,488 tweets produced by far right Twitter accounts during 2017. Whilst most tweets are not Islamophobic, weak Islamophobia is considerably more prevalent (36,963 tweets) than strong (14,895 tweets). Our main input feature is a gloVe word embeddings model trained on a newly collected corpus of 140 million tweets. It outperforms a generic word embeddings model by 5.9 percentage points, demonstrating the importan4ce of context. Unexpectedly, we also find that a one-against-one multi class SVM outperforms a deep learning algorithm.
As a result of social network popularity, in recent years, hate speech phenomenon has significantly increased. Due to its harmful effect on minority groups as well as on large communities, there is a pressing need for hate speech detection and filtering. However, automatic approaches shall not jeopardize free speech, so they shall accompany their decisions with explanations and assessment of uncertainty. Thus, there is a need for predictive machine learning models that not only detect hate speech but also help users understand when texts cross the line and become unacceptable. The reliability of predictions is usually not addressed in text classification. We fill this gap by proposing the adaptation of deep neural networks that can efficiently estimate prediction uncertainty. To reliably detect hate speech, we use Monte Carlo dropout regularization, which mimics Bayesian inference within neural networks. We evaluate our approach using different text embedding methods. We visualize the reliability of results with a novel technique that aids in understanding the classification reliability and errors.
Hate speech and profanity detection suffer from data sparsity, especially for languages other than English, due to the subjective nature of the tasks and the resulting annotation incompatibility of existing corpora. In this study, we identify profane subspaces in word and sentence representations and explore their generalization capability on a variety of similar and distant target tasks in a zero-shot setting. This is done monolingually (German) and cross-lingually to closely-related (English), distantly-related (French) and non-related (Arabic) tasks. We observe that, on both similar and distant target tasks and across all languages, the subspace-based representations transfer more effectively than standard BERT representations in the zero-shot setting, with improvements between F1 +10.9 and F1 +42.9 over the baselines across all tested monolingual and cross-lingual scenarios.
Citizen-generated counter speech is a promising way to fight hate speech and promote peaceful, non-polarized discourse. However, there is a lack of large-scale longitudinal studies of its effectiveness for reducing hate speech. To this end, we perform an exploratory analysis of the effectiveness of counter speech using several different macro- and micro-level measures to analyze 180,000 political conversations that took place on German Twitter over four years. We report on the dynamic interactions of hate and counter speech over time and provide insights into whether, as in `classic bullying situations, organized efforts are more effective than independent individuals in steering online discourse. Taken together, our results build a multifaceted picture of the dynamics of hate and counter speech online. While we make no causal claims due to the complexity of discourse dynamics, our findings suggest that organized hate speech is associated with changes in public discourse and that counter speech -- especially when organized -- may help curb hateful rhetoric in online discourse.
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