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Register a new userPredicting User Emotional Tone in Mental Disorder Online Communities
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Added by
Fabricio Murai
Publication date
2020
fields
Informatics Engineering
and research's language is
English
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In recent years, Online Social Networks have become an important medium for people who suffer from mental disorders to share moments of hardship, and receive emotional and informational support. In this work, we analyze how discussions in Reddit communities related to mental disorders can help improve the health conditions of their users. Using the emotional tone of users writing as a proxy for emotional state, we uncover relationships between user interactions and state changes. First, we observe that authors of negative posts often write rosier comments after engaging in discussions, indicating that users emotional state can improve due to social support. Second, we build models based on SOTA text embedding techniques and RNNs to predict shifts in emotional tone. This differs from most of related work, which focuses primarily on detecting mental disorders from user activity. We demonstrate the feasibility of accurately predicting the users reactions to the interactions experienced in these platforms, and present some examples which illustrate that the models are correctly capturing the effects of comments on the authors emotional tone. Our models hold promising implications for interventions to provide support for people struggling with mental illnesses.
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We provide a brief technical description of an online platform for disease monitoring, titled as the Flu Detector (fludetector.cs.ucl.ac.uk). Flu Detector, in its current version (v.0.5), uses either Twitter or Google search data in conjunction with statistical Natural Language Processing models to estimate the rate of influenza-like illness in the population of England. Its back-end is a live service that collects online data, utilises modern technologies for large-scale text processing, and finally applies statistical inference models that are trained offline. The front-end visualises the various disease rate estimates. Notably, the models based on Google data achieve a high level of accuracy with respect to the most recent four flu seasons in England (2012/13 to 2015/16). This highlighted Flu Detector as having a great potential of becoming a complementary source to the domestic traditional flu surveillance schemes.
Many people struggling with mental health issues are unable to access adequate care due to high costs and a shortage of mental health professionals, leading to a global mental health crisis. Online mental health communities can help mitigate this crisis by offering a scalable, easily accessible alternative to in-person sessions with therapists or support groups. However, people seeking emotional or psychological support online may be especially vulnerable to the kinds of antisocial behavior that sometimes occur in online discussions. Moderation can improve online discourse quality, but we lack an understanding of its effects on online mental health conversations. In this work, we leveraged a natural experiment, occurring across 200,000 messages from 7,000 online mental health conversations, to evaluate the effects of moderation on online mental health discussions. We found that participation in group mental health discussions led to improvements in psychological perspective, and that these improvements were larger in moderated conversations. The presence of a moderator increased user engagement, encouraged users to discuss negative emotions more candidly, and dramatically reduced bad behavior among chat participants. Moderation also encouraged stronger linguistic coordination, which is indicative of trust building. In addition, moderators who remained active in conversations were especially successful in keeping conversations on topic. Our findings suggest that moderation can serve as a valuable tool to improve the efficacy and safety of online mental health conversations. Based on these findings, we discuss implications and trade-offs involved in designing effective online spaces for mental health support.
Mental illnesses adversely affect a significant proportion of the population worldwide. However, the methods traditionally used for estimating and characterizing the prevalence of mental health conditions are time-consuming and expensive. Consequently, best-available estimates concerning the prevalence of mental health conditions are often years out of date. Automated approaches to supplement these survey methods with broad, aggregated information derived from social media content provides a potential means for near real-time estimates at scale. These may, in turn, provide grist for supporting, evaluating and iteratively improving upon public health programs and interventions. We propose a novel model for automated mental health status quantification that incorporates user embeddings. This builds upon recent work exploring representation learning methods that induce embeddings by leveraging social media post histories. Such embeddings capture latent characteristics of individuals (e.g., political leanings) and encode a soft notion of homophily. In this paper, we investigate whether user embeddings learned from twitter post histories encode information that correlates with mental health statuses. To this end, we estimated user embeddings for a set of users known to be affected by depression and post-traumatic stress disorder (PTSD), and for a set of demographically matched `control users. We then evaluated these embeddings with respect to: (i) their ability to capture homophilic relations with respect to mental health status; and (ii) the performance of downstream mental health prediction models based on these features. Our experimental results demonstrate that the user embeddings capture similarities between users with respect to mental conditions, and are predictive of mental health.
Mental health challenges are thought to afflict around 10% of the global population each year, with many going untreated due to stigma and limited access to services. Here, we explore trends in words and phrases related to mental health through a collection of 1- , 2-, and 3-grams parsed from a data stream of roughly 10% of all English tweets since 2012. We examine temporal dynamics of mental health language, finding that the popularity of the phrase mental health increased by nearly two orders of magnitude between 2012 and 2018. We observe that mentions of mental health spike annually and reliably due to mental health awareness campaigns, as well as unpredictably in response to mass shootings, celebrities dying by suicide, and popular fictional stories portraying suicide. We find that the level of positivity of messages containing mental health, while stable through the growth period, has declined recently. Finally, we use the ratio of original tweets to retweets to quantify the fraction of appearances of mental health language due to social amplification. Since 2015, mentions of mental health have become increasingly due to retweets, suggesting that stigma associated with discussion of mental health on Twitter has diminished with time.
With ubiquity of social media platforms, millions of people are sharing their online persona by expressing their thoughts, moods, emotions, feelings, and even their daily struggles with mental health issues voluntarily and publicly on social media. Unlike the most existing efforts which study depression by analyzing textual content, we examine and exploit multimodal big data to discern depressive behavior using a wide variety of features including individual-level demographics. By developing a multimodal framework and employing statistical techniques for fusing heterogeneous sets of features obtained by processing visual, textual and user interaction data, we significantly enhance the current state-of-the-art approaches for identifying depressed individuals on Twitter (improving the average F1-Score by 5 percent) as well as facilitate demographic inference from social media for broader applications. Besides providing insights into the relationship between demographics and mental health, our research assists in the design of a new breed of demographic-aware health interventions.
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