No Arabic abstract
Sentiment analysis has been widely used by businesses for social media opinion mining, especially in the financial services industry, where customers feedbacks are critical for companies. Recent progress of neural network models has achieved remarkable performance on sentiment classification, while the lack of classification interpretation may raise the trustworthy and many other issues in practice. In this work, we study the problem of improving the explainability of existing sentiment classifiers. We propose two data augmentation methods that create additional training examples to help improve model explainability: one method with a predefined sentiment word list as external knowledge and the other with adversarial examples. We test the proposed methods on both CNN and RNN classifiers with three benchmark sentiment datasets. The model explainability is assessed by both human evaluators and a simple automatic evaluation measurement. Experiments show the proposed data augmentation methods significantly improve the explainability of both neural classifiers.
In many applications of machine learning, certain categories of examples may be underrepresented in the training data, causing systems to underperform on such few-shot cases at test time. A common remedy is to perform data augmentation, such as by duplicating underrepresented examples, or heuristically synthesizing new examples. But these remedies often fail to cover the full diversity and complexity of real examples. We propose a data augmentation approach that performs neural Example Extrapolation (Ex2). Given a handful of exemplars sampled from some distribution, Ex2 synthesizes new examples that also belong to the same distribution. The Ex2 model is learned by simulating the example generation procedure on data-rich slices of the data, and it is applied to underrepresented, few-shot slices. We apply Ex2 to a range of language understanding tasks and significantly improve over state-of-the-art methods on multiple few-shot learning benchmarks, including for relation extraction (FewRel) and intent classification + slot filling (SNIPS).
Social media are becoming an increasingly important source of information about the public mood regarding issues such as elections, Brexit, stock market, etc. In this paper we focus on sentiment classification of Twitter data. Construction of sentiment classifiers is a standard text mining task, but here we address the question of how to properly evaluate them as there is no settled way to do so. Sentiment classes are ordered and unbalanced, and Twitter produces a stream of time-ordered data. The problem we address concerns the procedures used to obtain reliable estimates of performance measures, and whether the temporal ordering of the training and test data matters. We collected a large set of 1.5 million tweets in 13 European languages. We created 138 sentiment models and out-of-sample datasets, which are used as a gold standard for evaluations. The corresponding 138 in-sample datasets are used to empirically compare six different estimation procedures: three variants of cross-validation, and three variants of sequential validation (where test set always follows the training set). We find no significant difference between the best cross-validation and sequential validation. However, we observe that all cross-validation variants tend to overestimate the performance, while the sequential methods tend to underestimate it. Standard cross-validation with random selection of examples is significantly worse than the blocked cross-validation, and should not be used to evaluate classifiers in time-ordered data scenarios.
Data augmentation has been widely used to improve deep neural networks in many research fields, such as computer vision. However, less work has been done in the context of text, partially due to its discrete nature and the complexity of natural languages. In this paper, we propose to improve the standard maximum likelihood estimation (MLE) paradigm by incorporating a self-imitation-learning phase for automatic data augmentation. Unlike most existing sentence-level augmentation strategies, which are only applied to specific models, our method is more general and could be easily adapted to any MLE-based training procedure. In addition, our framework allows task-specific evaluation metrics to be designed to flexibly control the generated sentences, for example, in terms of controlling vocabulary usage and avoiding nontrivial repetitions. Extensive experimental results demonstrate the superiority of our method on two synthetic and several standard real datasets, significantly improving related baselines.
Multiple different responses are often plausible for a given open domain dialog context. Prior work has shown the importance of having multiple valid reference responses for meaningful and robust automated evaluations. In such cases, common practice has been to collect more human written references. However, such collection can be expensive, time consuming, and not easily scalable. Instead, we propose a novel technique for automatically expanding a human generated reference to a set of candidate references. We fetch plausible references from knowledge sources, and adapt them so that they are more fluent in context of the dialog instance in question. More specifically, we use (1) a commonsense knowledge base to elicit a large number of plausible reactions given the dialog history (2) relevant instances retrieved from dialog corpus, using similar past as well as future contexts. We demonstrate that our automatically expanded reference sets lead to large improvements in correlations of automated metrics with human ratings of system outputs for DailyDialog dataset.
Growing amount of comments make online discussions difficult to moderate by human moderators only. Antisocial behavior is a common occurrence that often discourages other users from participating in discussion. We propose a neural network based method that partially automates the moderation process. It consists of two steps. First, we detect inappropriate comments for moderators to see. Second, we highlight inappropriate parts within these comments to make the moderation faster. We evaluated our method on data from a major Slovak news discussion platform.