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Older Adults and Voice Interaction: A Pilot Study with Google Home

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 Added by Wieslaw Kopec
 Publication date 2019
and research's language is English




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In this paper we present the results of an exploratory study examining the potential of voice assistants (VA) for some groups of older adults in the context of Smart Home Technology (SHT). To research the aspect of older adults interaction with voice user interfaces (VUI) we organized two workshops and gathered insights concerning possible benefits and barriers to the use of VA combined with SHT by older adults. Apart from evaluating the participants interaction with the devices during the two workshops we also discuss some improvements to the VA interaction paradigm.



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Voice User Interfaces (VUIs) owing to recent developments in Artificial Intelligence (AI) and Natural Language Processing (NLP), are becoming increasingly intuitive and functional. They are especially promising for older adults, also with special needs, as VUIs remove some barriers related to access to Information and Communications Technology (ICT) solutions. In this pilot study we examine interdisciplinary opportunities in the area of VUIs as assistive technologies, based on an exploratory study with older adults, and a follow-up in-depth pilot study with two participants regarding the needs of people who are gradually losing their sight at a later age.
In this exploratory study, we examine the possibilities of non-invasive Brain-Computer Interface (BCI) in the context of Smart Home Technology (SHT) targeted at older adults. During two workshops, one stationary, and one online via Zoom, we researched the insights of the end users concerning the potential of the BCI in the SHT setting. We explored its advantages and drawbacks, and the features older adults see as vital as well as the ones that they would benefit from. Apart from evaluating the participants perception of such devices during the two workshops we also analyzed some key considerations resulting from the insights gathered during the workshops, such as potential barriers, ways to mitigate them, strengths and opportunities connected to BCI. These may be useful for designing BCI interaction paradigms and pinpointing areas of interest to pursue in further studies.
In this paper we report the results of a pilot study comparing the older and younger adults interaction with an Android TV application which enables users to detect errors in video subtitles. Overall, the interaction with the TV-mediated crowdsourcing system relying on language profficiency was seen as intuitive, fun and accessible, but also cognitively demanding; more so for younger adults who focused on the task of detecting errors, than for older adults who concentrated more on the meaning and edutainment aspect of the videos. We also discuss participants motivations and preliminary recommendations for the design of TV-enabled crowdsourcing tasks and subtitle QA systems.
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In this paper we report on a study conducted with a group of older adults in which they engaged in participatory design workshops to create a VR ATM training simulation. Based on observation, recordings and the developed VR application we present the results of the workshops and offer considerations and recommendations for organizing opportunities for end users, in this case older adults, to directly engage in co-creation of cutting-edge ICT solutions. These include co-designing interfaces and interaction schemes for emerging technologies like VR and AR. We discuss such aspects as user engagement and hardware and software tools suitable for participatory prototyping of VR applications. Finally, we present ideas for further research in the area of VR participatory prototyping with users of various proficiency levels, taking steps towards developing a unified framework for co-design in AR and VR.

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