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Register a new userBootstrapping Conversational Agents With Weak Supervision
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Added by
Neil Mallinar
Publication date
2018
fields
Informatics Engineering
and research's language is
English
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Many conversational agents in the market today follow a standard bot development framework which requires training intent classifiers to recognize user input. The need to create a proper set of training examples is often the bottleneck in the development process. In many occasions agent developers have access to historical chat logs that can provide a good quantity as well as coverage of training examples. However, the cost of labeling them with tens to hundreds of intents often prohibits taking full advantage of these chat logs. In this paper, we present a framework called textit{search, label, and propagate} (SLP) for bootstrapping intents from existing chat logs using weak supervision. The framework reduces hours to days of labeling effort down to minutes of work by using a search engine to find examples, then relies on a data programming approach to automatically expand the labels. We report on a user study that shows positive user feedback for this new approach to build conversational agents, and demonstrates the effectiveness of using data programming for auto-labeling. While the system is developed for training conversational agents, the framework has broader application in significantly reducing labeling effort for training text classifiers.
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Spoken language understanding (SLU) systems in conversational AI agents often experience errors in the form of misrecognitions by automatic speech recognition (ASR) or semantic gaps in natural language understanding (NLU). These errors easily translate to user frustrations, particularly so in recurrent events e.g. regularly toggling an appliance, calling a frequent contact, etc. In this work, we propose a query rewriting approach by leveraging users historically successful interactions as a form of memory. We present a neural retrieval model and a pointer-generator network with hierarchical attention and show that they perform significantly better at the query rewriting task with the aforementioned user memories than without. We also highlight how our approach with the proposed models leverages the structural and semantic diversity in ASRs output towards recovering users intents.
In this paper, we consider the recent trend of evaluating progress on reinforcement learning technology by using text-based environments and games as evaluation environments. This reliance on text brings advances in natural language processing into the ambit of these agents, with a recurring thread being the use of external knowledge to mimic and better human-level performance. We present one such instantiation of agents that use commonsense knowledge from ConceptNet to show promising performance on two text-based environments.
A major bottleneck in training end-to-end task-oriented dialog system is the lack of data. To utilize limited training data more efficiently, we propose Modular Supervision Network (MOSS), an encoder-decoder training framework that could incorporate supervision from various intermediate dialog system modules including natural language understanding, dialog state tracking, dialog policy learning, and natural language generation. With only 60% of the training data, MOSS-all (i.e., MOSS with supervision from all four dialog modules) outperforms state-of-the-art models on CamRest676. Moreover, introducing modular supervision has even bigger benefits when the dialog task has a more complex dialog state and action space. With only 40% of the training data, MOSS-all outperforms the state-of-the-art model on a complex laptop network troubleshooting dataset, LaptopNetwork, that we introduced. LaptopNetwork consists of conversations between real customers and customer service agents in Chinese. Moreover, MOSS framework can accommodate dialogs that have supervision from different dialog modules at both the framework level and model level. Therefore, MOSS is extremely flexible to update in a real-world deployment.
With recent progress in joint modeling of visual and textual representations, Vision-Language Pretraining (VLP) has achieved impressive performance on many multimodal downstream tasks. However, the requirement for expensive annotations including clean image captions and regional labels limits the scalability of existing approaches, and complicates the pretraining procedure with the introduction of multiple dataset-specific objectives. In this work, we relax these constraints and present a minimalist pretraining framework, named Simple Visual Language Model (SimVLM). Unlike prior work, SimVLM reduces the training complexity by exploiting large-scale weak supervision, and is trained end-to-end with a single prefix language modeling objective. Without utilizing extra data or task-specific customization, the resulting model significantly outperforms previous pretraining methods and achieves new state-of-the-art results on a wide range of discriminative and generative vision-language benchmarks, including VQA (+3.74% vqa-score), NLVR2 (+1.17% accuracy), SNLI-VE (+1.37% accuracy) and image captioning tasks (+10.1% average CIDEr score). Furthermore, we demonstrate that SimVLM acquires strong generalization and transfer ability, enabling zero-shot behavior including open-ended visual question answering and cross-modality transfer.
Text-based games have emerged as an important test-bed for Reinforcement Learning (RL) research, requiring RL agents to combine grounded language understanding with sequential decision making. In this paper, we examine the problem of infusing RL agents with commonsense knowledge. Such knowledge would allow agents to efficiently act in the world by pruning out implausible actions, and to perform look-ahead planning to determine how current actions might affect future world states. We design a new text-based gaming environment called TextWorld Commonsense (TWC) for training and evaluating RL agents with a specific kind of commonsense knowledge about objects, their attributes, and affordances. We also introduce several baseline RL agents which track the sequential context and dynamically retrieve the relevant commonsense knowledge from ConceptNet. We show that agents which incorporate commonsense knowledge in TWC perform better, while acting more efficiently. We conduct user-studies to estimate human performance on TWC and show that there is ample room for future improvement.
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