The $eta^prime$ transition form factor is reanalyzed in view of the recent BESIII first observation of the Dalitz decay $eta^primetogamma e^+e^-$ in both space- and time-like regions at low and intermediate energies using the Pade approximants method. The present analysis provides a suitable parameterization for reproducing the measured form factor in the whole energy region and allows to extract the corresponding low-energy parameters together with a prediction of its values at the origin, related to $Gamma_{eta^primetogammagamma}$, and the asymptotic limit. The $eta$-$eta^prime$ mixing is reassessed within a mixing scheme compatible with the large-$N_c$ chiral perturbation theory at next-to-leading order, with particular attention to the OZI-rule--violating parameters. The $J/psi$, $Ztoeta^{(prime)}gamma$ decays are also considered and predictions reported.