To Assess Patients' Satisfaction With Health Services Provided by Hospitals Government in the Syrian Coast: A Field Study


Abstract in English

The aim of the research is to identify the level of patient satisfaction with the health services provided by the governmental hospitals in the Syrian coast, whether with respect to the doctors treating them, the nursing staff, or the level of service and organization. The research was based on the descriptive approach and the survey method. The questionnaire was used as the main source of data and information. The research community consisted of patients residing in government hospitals in Latakia and Tartous, where 425 questionnaires were distributed to patients, 400 of which were complete and valid for statistical analysis, with a response rate of 94.12%. The research reached a number of results, the most important of which are: *Satisfaction of patients with doctors treated in public hospitals in the Syrian coast is good, with a relative importance (64.684%). *The satisfaction of patients with nursing staff in general in public hospitals in the Syrian coast was of medium level, with a relative importance (64.556%). *Patients' satisfaction with service and organization in general in the public hospitals in the Syrian coast was of medium level, with relative importance (63.51%). *Patients' satisfaction with the quality of treatment provided in public hospitals in the Syrian coast was of medium level and relative importance (65.9%). *Patients' satisfaction with the quality of services provided in public hospitals in the Syrian coast was of medium level and relative importance (65.6%).

References used

GHOSE, S; ADHISH, S. Patient Satisfaction With Medical Services: A Hospital-Based Study, Health and Population Perspectives and Issues, 2011
RAHEEM, A; NAWAZ, A; FOUZIA, N ; IMAMUDDIN, K. Patients’ Satisfaction and Quality Health Services: An Investigation from Private Hospitals of Karachi, Pakistan, Research Journal of Recent Sciences, Vol. 3, 2014
RAMEZ, W. Patients' Perception of Health Care Quality, Satisfaction and Behavioral Intention: An Empirical Study in Bahrain, International Journal of Business and Social Science Vol. 3 No. 18, 2012

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