Balanced Scorecard As A tool For Strategic Control In Improving Performance


Abstract in English

This research aims to evaluate performance in the General Commission of kidney surgical hospitalusing the Balanced Scorecard model, To achieve objectives of the research a questionnaire was designed and applied to a sample of workers in the hospital and the search is over to the following conclusions: - the Balanced Scorecard model is best and most comprehensive tool for evaluating the performance in the hospital because it is clearly identify what has been achieved of financial and non-financial results. - Lack of an integrated application of the Balanced Scorecard model inthe General Commission of kidney surgical hospital because the customer care is not like what should be, in addition to the fact that the work itself not satisfied the financial and the moral needs of the workers, and the management should concentrate more on the environmental needs and train the workers to evaluate the strategy. - there is no statistical significant difference between the means of sample subjects responses according the variables sex and scientific degrees.

References used

Johannes Moeller: Quality Management in German Health Care , the EFQM Excellence Model, International Journal of Health Care Quality Assurance,Volume 13 Number 6,2003
Kaplan R.S. Norton D.P, Balanced Scorecard, by the president and Fellows of Harvard College, United States of America, ,1996 ,P8
HorngrenC.Foster G. Datar S, Cost Accounting, Prentice Hall International, INC, , 2000 ,P463

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