The impact of logistics activities on the quality of service in theservice Institutions CaseStudy: The Public Company of Tartous Port


Abstract in English

The research aims to recognize theimpact oflogistic activities in improving services Establishments.Particularly of Tartousport In Syria's current circumstances. And that is, how the workers in Tartous Port envision it. The researchdepended on the descriptive, analytic method and it used a questionnaire for 200Employees who work for the general company of Tatous Port. The research incloses the impact oflogistics activities (Transport,Warehousing, Supplying, Use of information Technology) in improving of services establishments in: (Speed of sesponse, Interest, Tangibility, Reliabitity, Safety). The most important findings of the research are: -. The transport level of Tartous Port was weak, but the stowage levels wareacceptable. – The Supply Systems wasacceptable. In light of these results the researcher suggests some of recommendations which can contribute, if applied, in improving the quality of PortService.

References used

ANDERSON, R&JERMAN.R (2001)"The Influence of Logistic Management on Quality Servic" Journal of logistic & transport vol.34, NO 2
GRAN D, LAMBERT M, STOCK.r. & ELLRAM, M. (2006) "Fundamentals of Logistics management" European edition
CHRISTOPHER. M. (2000) "The agile supply Chain competing in volatile Markets" Industrial marketing management, vol.29, vol.1

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