The Role of Hotel Services Quality in Improving the Revenue
published by Aِl-Baath University
in 2017
in
and research's language is
العربية
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Abstract in English
This study aimed to know the role of quality of hotel services in
improving the revenues of the hotels in Damascus in 2017 by
determining the quality of hotel services and tools, determining
hotel revenues and determining the relationship between the quality
of hotel service and improving revenues.
References used
ALIAS, A, & TAN, S, (without date) - Key Determinants of Hotel Performance a Malaysian Perspective. Centre for construction, building and urban studies) CeBUS) faculty of Built Environment, university of Malaya, Kuala lumpur
BOTTON, R, N & Drew, J, H, 1999 - Multistage Model of customers Assessment of Service Quality and Value, Journal of Customer Research, p377- 378
DAVID, C, 1997 - Implementing Total Quality Management, Rittine second tome Journal Minneapolis, stpout city business, p12