Determinants of Higher Education Service Quality from Students` perspective and their effects on Students` Satisfaction in Syrian Universities


Abstract in English

This Study aims to explore the determinants of higher education service in Syria and the relative importance of each of these determinants upon the overall perceived quality of higher education and students` satisfaction ,to assess perceived quality and students` satisfaction, and to discover any differences in this perceived quality and satisfaction in terms of selected demographic variables (Gender, Study type, Academic sector, Academic level ,Year of study for Bachelor students).

References used

Abdullah, F. (2005). HEdPERF versus SERVPERF: The Quest for ideal measuring instrument of service quality in higher education sector. Quality Assurance in Education , 13 (4), pp. 305-328
Abdullah, F. (2006b). Measuring service quality in higher education: HEdPERF versus SERVPERF. Marketing Intelligence & Planning , 24 (1), pp. 31-47
Aldridge, S., & Rowley, J. (1998). Measuring Customer Satisfaction in Higher Education. Quality Assurance in Education , 6 (4), pp. 197-204

Download