Effectiveness of the training program from the trainees perspective by using Importance_Performance analysis Applied study on the Syrian Telecommunications Company


Abstract in English

This study aims at demonstrating how effective the training programs are from the viewpoint of the Company's trainees, to know nature of the relationship between the training program dimen-sions and the effectiveness of the training programs, besides showing how IPA technology is used as a new management tool for dealing with the factors influencing the training programs effectiveness and to define the strategies to treat the training programs dimensions.

References used

(Akhorshaideh, A. H. O. (2013). Investigating factors which influence the quality of training programmes in public universities in Jordan (Doctoral dissertation, University of Salford
Bacon, D. R. (2003). A comparison of approaches to importance-performance analysis. International Journal of Market Research, 45(1), 55-73
Charaf , K. Fath , A. Rahmouni ,A. (2014)"Using importance performance analysis to evaluate the satisfaction of Activity-Based Costing adopters", Accounting and Management Information Systems Vol. 13, No. 4, pp. 665–685

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