Total Quality management of Overall at al-Baath University from the Viewpoint of its Academic Staff: Afield Study on the Faculty of Arts and Humanities


Abstract in English

This study aimed at highlighting the reality of the Total Quality management of overall at the Faculty of Arts and Humanities at al- Baath University as well as the relation between the demographic and functional changes with respect to the members of the specimens and the principles of overall Total Quality management. This study used the field survey methodology, and the researcher prepared a questionnaire consisting of six fields: continual improvement, staff participation, training and teaching, work teams, beneficiary satisfactions.

References used

(Bailey, D. and Bennett, J. (1996). The Realistic Model of Higher Education, Quality Progress, (29
Baldwin, L. (2002). Total Quality Management in Higher Education, The Implications of Internal and External Stakeholder Perceptions. Dissertation. New Mexico University
Gaucher, E.J. & R.J. Coffey (1993). Total quality in Health- Care: From Theory to Practice, San Francisco: Jossey-Bass Inc. publishers

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