The Effect of Educational Service Quality on Universities Students Satisfaction A Field study with an application on Al Baath University Students
published by Aِl-Baath University
in 2016
in
and research's language is
العربية
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Abstract in English
This study aimed to explain the effect of educational service quality at Al
Baath university students' satisfaction. In order to achieve the aims of this
study, a specific questionnaire was developed and circulated sample of
students in Al Baath University. ( 300 ) usable questionnaires were retried
out of the ( 384 ) circulated, with represent ( 80 % ) response rate.
References used
معلا, ناجي, 2007, الأصول العلمية للتسويق المصرفي, عمان.
Zeithamal,ValarieA&Bitner,MaryJo&Gremder,Dway na D(2006). Service Marketing (integrating Customer Focus across theFirm),Fourth Edition United States: MsGraw.Hill