The Impact of the Efficiency of Marketing Research System in Making Marketing Decisions (A Field study in Syriatel Telecom)


Abstract in English

This paper deals with the impact of the Efficiency of marketing research system in making marketing decisions in the Syrian telecommunications companies, by studying the impact of (Data efficiency and workers efficiency and software efficiency that used in marketing research system) and making marketing decisions in telecommunications companies. The research adopted the descriptive approach, which included the research community who working in Syriatel Telecom were distributed (70) to identify the workers in the marketing research field and responsible for making marketing decisions, (60) questionnaire was responded, in rate (85.7%), by using appropriate statistical methods the study reached the following results: 1- There is a significant positive correlation between the efficiency of the used data in marketing research system and making marketing decisions in Syriatel Telecom. 2- There is a positive relationship and significant morale among the workers efficiency in marketing research system and making marketing decisions in Syriatel Telecom. 3- There is a positive relationship and weak significant differences between the efficiency of the software which used in marketing research system and make marketing decisions in Syriatel Telecom. 4- There is a significant positive relationship among all the independent variables (efficiency of marketing research system) with the dependent variable (making marketing decisions) where the variable (data efficiency) is the most influential dimension in the dependent variable (making marketing decisions) and the variable (Software efficiency) is the lower influent dimension in the dependent variable (making marketing decisions).

References used

ISMAIL. S., The Role of Marketing Information System on Decision Making, International journal of Business and Social Science, Vol.2 No.3, 2014
SEKRARAN U., Research Methods for Managers: A Skill-building approach, Wiley and sons, P227, 1984
ALTER.S."Information Systems: The Foundation of e-Business", 4thed, New Jersey: Prentice-Hall, Person Education, Upper Saddle River, USA, 2014

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