published by Aِl-Baath University
in 2016
in
and research's language is
العربية
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Abstract in English
The research aims mainly to study the method of Benchmarking and
the possibility of its usage in the Syrian banks, and to figure out any
obstacles for such application therefore finding the right solutions,
and for this goal the researcher did the following, Conduction of an
extensive theoretical study.
References used
BERGMAN Bo. & BENGT Klefsjo (1994)- Quality from customer needs to customer satisfaction, McGraw-Hill Book co, Sweden, p. 330
EVANS, James R. & William M. Lindsay (1999)- the management and control of Quality, (4thed.) South Western college publishing, Ohio, p.10
QIAO Yang, Felix Richter, Liu Lvyin-2004 “Study on Benchmarking of e-Business and e-Commerce in China” , EU-China Information Society Project, ASIE 003-265