Service Quality Evaluation of Tartous Call Center from the viewpoint of its Customers in the Syrian Coast
published by Aِl-Baath University
in 2017
in
and research's language is
العربية
Download
Abstract in English
This research aims at evaluating service quality at tartous call
center in Syrian Coast. This is achieved by concentrating on the
service performance ( SERVPERF) to measure the recognized
service quality. The data for this research were collected using a
questionnaire . 200 had been distributed. 179 were returned, which
amounts for 89.5% of the distributed questionnaires.
References used
AFSHAR, A; ALIGHLI, M,2015- An Investigation of Relationship between Service Quality and Satisfaction in Car Insurance Industry., Journal of Applied Environment and Biological Science, 5(8), 218-224
AGARWAL, S; BHARDWAJ, G ,2014-. Gap Analysis Between Customer Expectation & Employee Perception on impact of Various Service Dimensions on Customer Satisfaction. International of Management, 2(12) ,27-41
AGARWAL, S; SINGH, D; THAKUAR, k ,2013-. Performance Indicators and Customer Satisfaction: with Special Reference to Selected Call Centers of India,. International Journal of Arts and Commerce, 2(2), 13-26