The Reality of Electronic Banking Services in the Private Banks in Latakia from the Standpoint of Employees


Abstract in English

This study aims to identify the level of electronic banking services in private banks in Lattakia and determine the level of satisfaction of employees with these services, The study population consisted of workers in private banks in Lattakia. The researcher used the descriptive analytical method to measure the employees' satisfaction in private banks at the level of electronic banking services provided in the banks mentioned. A questionnaire was designed and distributed to employees in private banks in order to measure the type and quality of services offered and the difficulties faced by the electronic banking business, The data was collected and analyzed using SPSS. The analysis of the data showed a lack of quality in the electronic banking services offered by private banks in the study area according to the following dimensions (quality, comprehensiveness, difficulties, satisfaction) from the perspective of workers in the private banks.

References used

Vyas,S.Impact of E-Banking on Traditional Banking services. Singhania University,Rajathan,India,2009,p6
E,Shivenai,Reddy.Electronic Banking services Terms and conditions,Hyderabad University,India,2013,p33
Commonwealth Bank,Elctronic banking terms and conditions,Australia,2015,p54

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