The Effects of Market Orientation and Environmental Variables on Organization’s Performance :A Survey of Syriatel and MTN Centers in Tartous Governorate


Abstract in English

Organizations face significant challenges affecting their performance, especially as they operate in an unstable environment. This study aims to investigate the effect of market orientation on organization‘s performance, through a survey covering Syriatel and MTN Centers in Tartous Governorate. This study's data have been collected through a questionnaire designed to measure market orientation and environmental variables. The SPSS program is used for obtaining results. This research shows a positive relationship between market orientation and environmental variables and the organization’s performance in general. The value of the correlation coefficient between the independent variables and the dependent variables is 73%, and the coefficient of determination is 53.2% when the degree of confidence is 95%. This study also shows that technological turbulence, as a component of environmental variables, has a negative effect on organization‘s performance, whereas both intelligence generation and market troubles have a positive effect on organization‘s performance.

References used

Bernard, J.Ajay, K.”Market Orientation: Antecedents and consequences” .Journal of marketing. Vol.57 (July1993), 53-70
Pulendran,S and Robert E. “The Antecedents and consequences of market orientation”. Melbourne Business School.Australian Journal of Management, Vol. 25, No. 2, September 2000, September 2000
Kumar, K and Subramanian,R.”Examining the market orientation-Performance relationship: A context-specific study” Jornal of Mangement, 1998,Vol.24, No.2.201-233

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