Factors of Measuring Quality in information systems applied in telecommunications companies


Abstract in English

This Paper aims to Studying the factors of Quality measurement in information systems applied in telecommunications companies. The study is divided into four main factors; the first factor is time which consists of four sub factors (Timelines, updating, Frequency, and Availability). Second is Form which includes Five sub factors (Clarity, Details, Presentation, Order, Media).Third is Content which includes nine sub factors (Accuracy, Relevance, Completeness, Concinseness, Scope, Security, Reliability, Economy, Competency).Technical, the final factors, it consists of two sub factors (Software Quality, Hardware Quality). We have tested this model in Syriatel Company to prove its validity, and applicability in many other types of organizations. Time and content factors was the final result for factors of Quality measurement in information systems applied in the syriatel company.

References used

أبو حيمد، هدى ( 2006 ): الجودة الشاملة في إدارة المعلومات، معهد الإدارة العامة، الرياض.
أبو عويضة، هاني سليمان ( 2010 ): إجراءات مراجعة نظم المعلومات المالية المؤتمتة، دار الفكر، دمشق
إدريس، ثابت عبد الرحمن ( 2005 ): نظم المعلومات الإدارية في الشركات المعاصرة، الدار الجامعية، الإسكندرية

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