Determining the Most Appropriate Performance Indicators for Improving the Performance of Construction in Syria


Abstract in English

Economic growth and high competition have put a strong pressure on construction companies to improve their productivity and performance. Many studies on performance measurement have been carried out at the project level. Recently, the demand for performance evaluation at the company level has increased. This paper aims to identify a set of Key Performance Indicators (KPIs). A List of 20 potential performance indicators has been identified according to Balance Score Card (BSC) through a quantitative and qualitative analysis. We have obtained the required information about the relative importance of the indicators through interviews with six experts in the construction industry to determine the size of the relative importance of each indicator, on the grounds that a large number of performance indicators are difficult to measure and control. We have adopted the Analytic Hierarchy Process (AHP) to identify fewer and more effective performance indicators. And we have used Expert Choice software to analyze expert answers. As a result, we have obtained 9 important indicators which can be directly used as indicators to measure and identify performance projects or as indicators within an integrated system, for performance measurement and tracking helps in improving the performance of construction projects in Syria.

References used

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Ilhan Yu; Kyungrai Kim, A.M; Youngsoo Jung, A.M; and Sangyoon Chin, M. Comparable Performance Measurement System for Construction Companies. JOURNAL OF MANAGEMENT IN ENGINEERING, Vol. 23, No. 3, July 1, 2007, 131–139

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