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Register a new userPredicting Anti-Asian Hateful Users on Twitter during COVID-19
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Added by
Jisun An
Publication date
2021
fields
Informatics Engineering
and research's language is
English
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We investigate predictors of anti-Asian hate among Twitter users throughout COVID-19. With the rise of xenophobia and polarization that has accompanied widespread social media usage in many nations, online hate has become a major social issue, attracting many researchers. Here, we apply natural language processing techniques to characterize social media users who began to post anti-Asian hate messages during COVID-19. We compare two user groups -- those who posted anti-Asian slurs and those who did not -- with respect to a rich set of features measured with data prior to COVID-19 and show that it is possible to predict who later publicly posted anti-Asian slurs. Our analysis of predictive features underlines the potential impact of news media and information sources that report on online hate and calls for further investigation into the role of polarized communication networks and news media.
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Most current approaches to characterize and detect hate speech focus on textit{content} posted in Online Social Networks. They face shortcomings to collect and annotate hateful speech due to the incompleteness and noisiness of OSN text and the subjectivity of hate speech. These limitations are often aided with constraints that oversimplify the problem, such as considering only tweets containing hate-related words. In this work we partially address these issues by shifting the focus towards textit{users}. We develop and employ a robust methodology to collect and annotate hateful users which does not depend directly on lexicon and where the users are annotated given their entire profile. This results in a sample of Twitters retweet graph containing $100,386$ users, out of which $4,972$ were annotated. We also collect the users who were banned in the three months that followed the data collection. We show that hateful users differ from normal ones in terms of their activity patterns, word usage and as well as network structure. We obtain similar results comparing the neighbors of hateful vs. neighbors of normal users and also suspended users vs. active users, increasing the robustness of our analysis. We observe that hateful users are densely connected, and thus formulate the hate speech detection problem as a task of semi-supervised learning over a graph, exploiting the network of connections on Twitter. We find that a node embedding algorithm, which exploits the graph structure, outperforms content-based approaches for the detection of both hateful ($95%$ AUC vs $88%$ AUC) and suspended users ($93%$ AUC vs $88%$ AUC). Altogether, we present a user-centric view of hate speech, paving the way for better detection and understanding of this relevant and challenging issue.
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COVID-19 has become one of the most widely talked about topics on social media. This research characterizes risk communication patterns by analyzing the public discourse on the novel coronavirus from four Asian countries: South Korea, Iran, Vietnam, and India, which suffered the outbreak to different degrees. The temporal analysis shows that the official epidemic phases issued by governments do not match well with the online attention on COVID-19. This finding calls for a need to analyze the public discourse by new measures, such as topical dynamics. Here, we propose an automatic method to detect topical phase transitions and compare similarities in major topics across these countries over time. We examine the time lag difference between social media attention and confirmed patient counts. For dynamics, we find an inverse relationship between the tweet count and topical diversity.
Disruptions resulting from an epidemic might often appear to amount to chaos but, in reality, can be understood in a systematic way through the lens of epidemic psychology. According to Philip Strong, the founder of the sociological study of epidemic infectious diseases, not only is an epidemic biological; there is also the potential for three psycho-social epidemics: of fear, moralization, and action. This work empirically tests Strongs model at scale by studying the use of language of 122M tweets related to the COVID-19 pandemic posted in the U.S. during the whole year of 2020. On Twitter, we identified three distinct phases. Each of them is characterized by different regimes of the three psycho-social epidemics. In the refusal phase, users refused to accept reality despite the increasing number of deaths in other countries. In the anger phase (started after the announcement of the first death in the country), users fear translated into anger about the looming feeling that things were about to change. Finally, in the acceptance phase, which began after the authorities imposed physical-distancing measures, users settled into a new normal for their daily activities. Overall, refusal of accepting reality gradually died off as the year went on, while acceptance increasingly took hold. During 2020, as cases surged in waves, so did anger, re-emerging cyclically at each wave. Our real-time operationalization of Strongs model is designed in a way that makes it possible to embed epidemic psychology into real-time models (e.g., epidemiological and mobility models).
Hateful speech in Online Social Networks (OSNs) is a key challenge for companies and governments, as it impacts users and advertisers, and as several countries have strict legislation against the practice. This has motivated work on detecting and characterizing the phenomenon in tweets, social media posts and comments. However, these approaches face several shortcomings due to the noisiness of OSN data, the sparsity of the phenomenon, and the subjectivity of the definition of hate speech. This works presents a user-centric view of hate speech, paving the way for better detection methods and understanding. We collect a Twitter dataset of $100,386$ users along with up to $200$ tweets from their timelines with a random-walk-based crawler on the retweet graph, and select a subsample of $4,972$ to be manually annotated as hateful or not through crowdsourcing. We examine the difference between user activity patterns, the content disseminated between hateful and normal users, and network centrality measurements in the sampled graph. Our results show that hateful users have more recent account creation dates, and more statuses, and followees per day. Additionally, they favorite more tweets, tweet in shorter intervals and are more central in the retweet network, contradicting the lone wolf stereotype often associated with such behavior. Hateful users are more negative, more profane, and use less words associated with topics such as hate, terrorism, violence and anger. We also identify similarities between hateful/normal users and their 1-neighborhood, suggesting strong homophily.
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