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Register a new userAn Exploratory Study on Long Dialogue Summarization: What Works and Whats Next
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Yusen Zhang
Publication date
2021
fields
Informatics Engineering
and research's language is
English
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Dialogue summarization helps readers capture salient information from long conversations in meetings, interviews, and TV series. However, real-world dialogues pose a great challenge to current summarization models, as the dialogue length typically exceeds the input limits imposed by recent transformer-based pre-trained models, and the interactive nature of dialogues makes relevant information more context-dependent and sparsely distributed than news articles. In this work, we perform a comprehensive study on long dialogue summarization by investigating three strategies to deal with the lengthy input problem and locate relevant information: (1) extended transformer models such as Longformer, (2) retrieve-then-summarize pipeline models with several dialogue utterance retrieval methods, and (3) hierarchical dialogue encoding models such as HMNet. Our experimental results on three long dialogue datasets (QMSum, MediaSum, SummScreen) show that the retrieve-then-summarize pipeline models yield the best performance. We also demonstrate that the summary quality can be further improved with a stronger retrieval model and pretraining on proper external summarization datasets.
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The recent years have seen remarkable success in the use of deep neural networks on text summarization. However, there is no clear understanding of textit{why} they perform so well, or textit{how} they might be improved. In this paper, we seek to better understand how neural extractive summarization systems could benefit from different types of model architectures, transferable knowledge and learning schemas. Additionally, we find an effective way to improve current frameworks and achieve the state-of-the-art result on CNN/DailyMail by a large margin based on our observations and analyses. Hopefully, our work could provide more clues for future research on extractive summarization.
Dialogue is an essential part of human communication and cooperation. Existing research mainly focuses on short dialogue scenarios in a one-on-one fashion. However, multi-person interactions in the real world, such as meetings or interviews, are frequently over a few thousand words. There is still a lack of corresponding research and powerful tools to understand and process such long dialogues. Therefore, in this work, we present a pre-training framework for long dialogue understanding and summarization. Considering the nature of long conversations, we propose a window-based denoising approach for generative pre-training. For a dialogue, it corrupts a window of text with dialogue-inspired noise, and guides the model to reconstruct this window based on the content of the remaining conversation. Furthermore, to process longer input, we augment the model with sparse attention which is combined with conventional attention in a hybrid manner. We conduct extensive experiments on five datasets of long dialogues, covering tasks of dialogue summarization, abstractive question answering and topic segmentation. Experimentally, we show that our pre-trained model DialogLM significantly surpasses the state-of-the-art models across datasets and tasks.
Summarizing conversations via neural approaches has been gaining research traction lately, yet it is still challenging to obtain practical solutions. Examples of such challenges include unstructured information exchange in dialogues, informal interactions between speakers, and dynamic role changes of speakers as the dialogue evolves. Many of such challenges result in complex coreference links. Therefore, in this work, we investigate different approaches to explicitly incorporate coreference information in neural abstractive dialogue summarization models to tackle the aforementioned challenges. Experimental results show that the proposed approaches achieve state-of-the-art performance, implying it is useful to utilize coreference information in dialogue summarization. Evaluation results on factual correctness suggest such coreference-aware models are better at tracing the information flow among interlocutors and associating accurate status/actions with the corresponding interlocutors and person mentions.
Deep learning has led to significant improvement in text summarization with various methods investigated and improved ROUGE scores reported over the years. However, gaps still exist between summaries produced by automatic summarizers and human professionals. Aiming to gain more understanding of summarization systems with respect to their strengths and limits on a fine-grained syntactic and semantic level, we consult the Multidimensional Quality Metric(MQM) and quantify 8 major sources of errors on 10 representative summarization models manually. Primarily, we find that 1) under similar settings, extractive summarizers are in general better than their abstractive counterparts thanks to strength in faithfulness and factual-consistency; 2) milestone techniques such as copy, coverage and hybrid extractive/abstractive methods do bring specific improvements but also demonstrate limitations; 3) pre-training techniques, and in particular sequence-to-sequence pre-training, are highly effective for improving text summarization, with BART giving the best results.
Current dialogue summarization systems usually encode the text with a number of general semantic features (e.g., keywords and topics) to gain more powerful dialogue modeling capabilities. However, these features are obtained via open-domain toolkits that are dialog-agnostic or heavily relied on human annotations. In this paper, we show how DialoGPT, a pre-trained model for conversational response generation, can be developed as an unsupervised dialogue annotator, which takes advantage of dialogue background knowledge encoded in DialoGPT. We apply DialoGPT to label three types of features on two dialogue summarization datasets, SAMSum and AMI, and employ pre-trained and non pre-trained models as our summarizes. Experimental results show that our proposed method can obtain remarkable improvements on both datasets and achieves new state-of-the-art performance on the SAMSum dataset.
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