Everyday tasks are characterized by their varieties and variations, and frequently are not clearly specified to service agents. This paper presents a comprehensive approach to enable a service agent to deal with everyday tasks in open, uncontrolled environments. We introduce a generic structure for representing tasks, and another structure for representing situations. Based on the two newly introduced structures, we present a methodology of situation handling that avoids hard-coding domain rules while improving the scalability of real-world task planning systems.
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