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The True Role of Active Communicators: An Empirical Study of Jazz Core Developers

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 Added by Stephen MacDonell
 Publication date 2021
and research's language is English




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Context: Interest in software engineering (SE) methodologies and tools has been complemented in recent years by research efforts oriented towards understanding the human processes involved in software development. This shift has been imperative given reports of inadequately performing teams and the consequent growing emphasis on individuals and team relations in contemporary SE methods. Objective: While software repositories have frequently been studied with a view to explaining such human processes, research has tended to use primarily quantitative analysis approaches. There is concern, however, that such approaches can provide only a partial picture of the software process. Given the way human behavior is nuanced within psychological and social contexts, it has been asserted that a full understanding may only be achieved through deeper contextual enquiries. Method: We have followed such an approach and have applied data mining, SNA, psycholinguistic analysis and directed content analysis (CA) to study the way core developers at IBM Rational Jazz contribute their social and intellectual capital, and have compared the attitudes, interactions and activities of these members to those of their less active counterparts. Results: Among our results, we uncovered that Jazzs core developers worked across multiple roles, and were crucial to their teams organizational, intra-personal and inter-personal processes. Additionally, although these individuals were highly task- and achievement-focused, they were also largely responsible for maintaining positive team atmosphere, and for providing context awareness in support of their colleagues. Conclusion: Our results suggest that high-performing distributed agile teams rely on both individual and collective efforts, as well as organizational environments that promote informal and organic work structures.(Abridged)



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Being light-weight and cost-effective, IR-based approaches for bug localization have shown promise in finding software bugs. However, the accuracy of these approaches heavily depends on their used bug reports. A significant number of bug reports contain only plain natural language texts. According to existing studies, IR-based approaches cannot perform well when they use these bug reports as search queries. On the other hand, there is a piece of recent evidence that suggests that even these natural language-only reports contain enough good keywords that could help localize the bugs successfully. On one hand, these findings suggest that natural language-only bug reports might be a sufficient source for good query keywords. On the other hand, they cast serious doubt on the query selection practices in the IR-based bug localization. In this article, we attempted to clear the sky on this aspect by conducting an in-depth empirical study that critically examines the state-of-the-art query selection practices in IR-based bug localization. In particular, we use a dataset of 2,320 bug reports, employ ten existing approaches from the literature, exploit the Genetic Algorithm-based approach to construct optimal, near-optimal search queries from these bug reports, and then answer three research questions. We confirmed that the state-of-the-art query construction approaches are indeed not sufficient for constructing appropriate queries (for bug localization) from certain natural language-only bug reports although they contain such queries. We also demonstrate that optimal queries and non-optimal queries chosen from bug report texts are significantly different in terms of several keyword characteristics, which has led us to actionable insights. Furthermore, we demonstrate 27%--34% improvement in the performance of non-optimal queries through the application of our actionable insights to them.
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Studying the human factors that impact on software development, and assigning individuals with specific competencies and qualities to particular software roles, have been shown to aid software project performance. For instance, prior evidence suggests that extroverted software project leaders are most successful. Role assignment based on individuals competencies and behaviors may be especially relevant in distributed software development contexts where teams are often affected by distance, cultural, and personality issues. Project leaders in these environments need to possess high levels of inter-personal, intra-personal and organizational competencies if they are to appropriately manage such issues and maintain positive project performance. With a view to understanding and explaining the specific competencies and behaviors that are required of project leaders in these settings, we used psycholinguistic and directed content analysis to study the way six successful IBM Rational Jazz leaders operated while coordinating their three distributed projects. Contrary to previous evidence reported in personality studies, our results did not reveal universal competencies and behaviors among these Jazz leaders. Instead, Jazz project leaders competencies and behaviors varied with their project portfolio of tasks. Our findings suggest that a pragmatic approach that considers the nature of the software tasks being developed is likely to be a more effective strategy for assigning leaders to distributed software teams, as against a strategy that promotes a specific personality type. We discuss these findings and outline implications for distributed software project governance.
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