Subscribe to the gold package and get unlimited access to Shamra Academy
Register a new userDomain-independent User Simulation with Transformers for Task-oriented Dialogue Systems
105
0
0.0
(
0
)
Added by
Hsien-Chin Lin
Publication date
2021
fields
Informatics Engineering
and research's language is
English
Ask ChatGPT about the research
No Arabic abstract
Dialogue policy optimisation via reinforcement learning requires a large number of training interactions, which makes learning with real users time consuming and expensive. Many set-ups therefore rely on a user simulator instead of humans. These user simulators have their own problems. While hand-coded, rule-based user simulators have been shown to be sufficient in small, simple domains, for complex domains the number of rules quickly becomes intractable. State-of-the-art data-driven user simulators, on the other hand, are still domain-dependent. This means that adaptation to each new domain requires redesigning and retraining. In this work, we propose a domain-independent transformer-based user simulator (TUS). The structure of our TUS is not tied to a specific domain, enabling domain generalisation and learning of cross-domain user behaviour from data. We compare TUS with the state of the art using automatic as well as human evaluations. TUS can compete with rule-based user simulators on pre-defined domains and is able to generalise to unseen domains in a zero-shot fashion.
rate research
Read More
Over-dependence on domain ontology and lack of knowledge sharing across domains are two practical and yet less studied problems of dialogue state tracking. Existing approaches generally fall short in tracking unknown slot values during inference and often have difficulties in adapting to new domains. In this paper, we propose a Transferable Dialogue State Generator (TRADE) that generates dialogue states from utterances using a copy mechanism, facilitating knowledge transfer when predicting (domain, slot, value) triplets not encountered during training. Our model is composed of an utterance encoder, a slot gate, and a state generator, which are shared across domains. Empirical results demonstrate that TRADE achieves state-of-the-art joint goal accuracy of 48.62% for the five domains of MultiWOZ, a human-human dialogue dataset. In addition, we show its transferring ability by simulating zero-shot and few-shot dialogue state tracking for unseen domains. TRADE achieves 60.58% joint goal accuracy in one of the zero-shot domains, and is able to adapt to few-shot cases without forgetting already trained domains.
Dialogue management (DM) decides the next action of a dialogue system according to the current dialogue state, and thus plays a central role in task-oriented dialogue systems. Since dialogue management requires to have access to not only local utterances, but also the global semantics of the entire dialogue session, modeling the long-range history information is a critical issue. To this end, we propose a novel Memory-Augmented Dialogue management model (MAD) which employs a memory controller and two additional memory structures, i.e., a slot-value memory and an external memory. The slot-value memory tracks the dialogue state by memorizing and updating the values of semantic slots (for instance, cuisine, price, and location), and the external memory augments the representation of hidden states of traditional recurrent neural networks through storing more context information. To update the dialogue state efficiently, we also propose slot-level attention on user utterances to extract specific semantic information for each slot. Experiments show that our model can obtain state-of-the-art performance and outperforms existing baselines.
Recent reinforcement learning algorithms for task-oriented dialogue system absorbs a lot of interest. However, an unavoidable obstacle for training such algorithms is that annotated dialogue corpora are often unavailable. One of the popular approaches addressing this is to train a dialogue agent with a user simulator. Traditional user simulators are built upon a set of dialogue rules and therefore lack response diversity. This severely limits the simulated cases for agent training. Later data-driven user models work better in diversity but suffer from data scarcity problem. To remedy this, we design a new corpus-free framework that taking advantage of their benefits. The framework builds a user simulator by first generating diverse dialogue data from templates and then build a new State2Seq user simulator on the data. To enhance the performance, we propose the State2Seq user simulator model to efficiently leverage dialogue state and history. Experiment results on an open dataset show that our user simulator helps agents achieve an improvement of 6.36% on success rate. State2Seq model outperforms the seq2seq baseline for 1.9 F-score.
Task-oriented dialogue systems are either modularized with separate dialogue state tracking (DST) and management steps or end-to-end trainable. In either case, the knowledge base (KB) plays an essential role in fulfilling user requests. Modularized systems rely on DST to interact with the KB, which is expensive in terms of annotation and inference time. End-to-end systems use the KB directly as input, but they cannot scale when the KB is larger than a few hundred entries. In this paper, we propose a method to embed the KB, of any size, directly into the model parameters. The resulting model does not require any DST or template responses, nor the KB as input, and it can dynamically update its KB via fine-tuning. We evaluate our solution in five task-oriented dialogue datasets with small, medium, and large KB size. Our experiments show that end-to-end models can effectively embed knowledge bases in their parameters and achieve competitive performance in all evaluated datasets.
Scarcity of training data for task-oriented dialogue systems is a well known problem that is usually tackled with costly and time-consuming manual data annotation. An alternative solution is to rely on automatic text generation which, although less accurate than human supervision, has the advantage of being cheap and fast. In this paper we propose a novel controlled data generation method that could be used as a training augmentation framework for closed-domain dialogue. Our contribution is twofold. First we show how to optimally train and control the generation of intent-specific sentences using a conditional variational autoencoder. Then we introduce a novel protocol called query transfer that allows to leverage a broad, unlabelled dataset to extract relevant information. Comparison with two different baselines shows that our method, in the appropriate regime, consistently improves the diversity of the generated queries without compromising their quality.
Log in to be able to interact and post comments
comments
Fetching comments
Sign in to be able to follow your search criteria
