Ubers business is highly real-time in nature. PBs of data is continuously being collected from the end users such as Uber drivers, riders, restaurants, eaters and so on everyday. There is a lot of valuable information to be processed and many decisions must be made in seconds for a variety of use cases such as customer incentives, fraud detection, machine learning model prediction. In addition, there is an increasing need to expose this ability to different user categories, including engineers, data scientists, executives and operations personnel which adds to the complexity. In this paper, we present the overall architecture of the real-time data infrastructure and identify three scaling challenges that we need to continuously address for each component in the architecture. At Uber, we heavily rely on open source technologies for the key areas of the infrastructure. On top of those open-source software, we add significant improvements and customizations to make the open-source solutions fit in Ubers environment and bridge the gaps to meet Ubers unique scale and requirements. We then highlight several important use cases and show their real-time solutions and tradeoffs. Finally, we reflect on the lessons we learned as we built, operated and scaled these systems.
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