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Modeling Dispositional and Initial learned Trust in Automated Vehicles with Predictability and Explainability

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 Added by Feng Zhou
 Publication date 2020
and research's language is English




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Technological advances in the automotive industry are bringing automated driving closer to road use. However, one of the most important factors affecting public acceptance of automated vehicles (AVs) is the publics trust in AVs. Many factors can influence peoples trust, including perception of risks and benefits, feelings, and knowledge of AVs. This study aims to use these factors to predict peoples dispositional and initial learned trust in AVs using a survey study conducted with 1175 participants. For each participant, 23 features were extracted from the survey questions to capture his or her knowledge, perception, experience, behavioral assessment, and feelings about AVs. These features were then used as input to train an eXtreme Gradient Boosting (XGBoost) model to predict trust in AVs. With the help of SHapley Additive exPlanations (SHAP), we were able to interpret the trust predictions of XGBoost to further improve the explainability of the XGBoost model. Compared to traditional regression models and black-box machine learning models, our findings show that this approach was powerful in providing a high level of explainability and predictability of trust in AVs, simultaneously.



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127 - Yaohui Guo , X. Jessie Yang 2020
Trust in automation, or more recently trust in autonomy, has received extensive research attention in the past two decades. The majority of prior literature adopted a snapshot view of trust and typically evaluated trust through questionnaires administered at the end of an experiment. This snapshot view, however, does not acknowledge that trust is a time-variant variable that can strengthen or decay over time. To fill the research gap, the present study aims to model trust dynamics when a human interacts with a robotic agent over time. The underlying premise of the study is that by interacting with a robotic agent and observing its performance over time, a rational human agent will update his/her trust in the robotic agent accordingly. Based on this premise, we develop a personalized trust prediction model based on Beta distribution and learn its parameters using Bayesian inference. Our proposed model adheres to three major properties of trust dynamics reported in prior empirical studies. We tested the proposed method using an existing dataset involving 39 human participants interacting with four drones in a simulated surveillance mission. The proposed method obtained a Root Mean Square Error (RMSE) of 0.072, significantly outperforming existing prediction methods. Moreover, we identified three distinctive types of trust dynamics, the Bayesian decision maker, the oscillator, and the disbeliever, respectively. This prediction model can be used for the design of individualized and adaptive technologies.
Trust is a multilayered concept with critical relevance when it comes to introducing new technologies. Understanding how humans will interact with complex vehicle systems and preparing for the functional, societal and psychological aspects of autonomous vehicles entry into our cities is a pressing concern. Design tools can help calibrate the adequate and affordable level of trust needed for a safe and positive experience. This study focuses on passenger interactions capable of enhancing the system trustworthiness and data accuracy in future shared public transportation.
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