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Register a new userSelf-attention Comparison Module for Boosting Performance on Retrieval-based Open-Domain Dialog Systems
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Added by
Tian Lan
Publication date
2020
fields
Informatics Engineering
and research's language is
English
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Since the pre-trained language models are widely used, retrieval-based open-domain dialog systems, have attracted considerable attention from researchers recently. Most of the previous works select a suitable response only according to the matching degree between the query and each individual candidate response. Although good performance has been achieved, these recent works ignore the comparison among the candidate responses, which could provide rich information for selecting the most appropriate response. Intuitively, better decisions could be made when the models can get access to the comparison information among all the candidate responses. In order to leverage the comparison information among the candidate responses, in this paper, we propose a novel and plug-in Self-attention Comparison Module for retrieval-based open-domain dialog systems, called SCM. Extensive experiment results demonstrate that our proposed self-attention comparison module effectively boosts the performance of the existing retrieval-based open-domain dialog systems. Besides, we have publicly released our source codes for future research.
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Conversational agents are exploding in popularity. However, much work remains in the area of non goal-oriented conversations, despite significant growth in research interest over recent years. To advance the state of the art in conversational AI, Amazon launched the Alexa Prize, a 2.5-million dollar university competition where sixteen selected university teams built conversational agents to deliver the best social conversational experience. Alexa Prize provided the academic community with the unique opportunity to perform research with a live system used by millions of users. The subjectivity associated with evaluating conversations is key element underlying the challenge of building non-goal oriented dialogue systems. In this paper, we propose a comprehensive evaluation strategy with multiple metrics designed to reduce subjectivity by selecting metrics which correlate well with human judgement. The proposed metrics provide granular analysis of the conversational agents, which is not captured in human ratings. We show that these metrics can be used as a reasonable proxy for human judgment. We provide a mechanism to unify the metrics for selecting the top performing agents, which has also been applied throughout the Alexa Prize competition. To our knowledge, to date it is the largest setting for evaluating agents with millions of conversations and hundreds of thousands of ratings from users. We believe that this work is a step towards an automatic evaluation process for conversational AIs.
Building an open-domain conversational agent is a challenging problem. Current evaluation methods, mostly post-hoc judgments of static conversation, do not capture conversation quality in a realistic interactive context. In this paper, we investigate interactive human evaluation and provide evidence for its necessity; we then introduce a novel, model-agnostic, and dataset-agnostic method to approximate it. In particular, we propose a self-play scenario where the dialog system talks to itself and we calculate a combination of proxies such as sentiment and semantic coherence on the conversation trajectory. We show that this metric is capable of capturing the human-rated quality of a dialog model better than any automated metric known to-date, achieving a significant Pearson correlation (r>.7, p<.05). To investigate the strengths of this novel metric and interactive evaluation in comparison to state-of-the-art metrics and human evaluation of static conversations, we perform extended experiments with a set of models, including several that make novel improvements to recent hierarchical dialog generation architectures through sentiment and semantic knowledge distillation on the utterance level. Finally, we open-source the interactive evaluation platform we built and the dataset we collected to allow researchers to efficiently deploy and evaluate dialog models.
Open-domain human-computer conversation has been attracting increasing attention over the past few years. However, there does not exist a standard automatic evaluation metric for open-domain dialog systems; researchers usually resort to human annotation for model evaluation, which is time- and labor-intensive. In this paper, we propose RUBER, a Referenced metric and Unreferenced metric Blended Evaluation Routine, which evaluates a reply by taking into consideration both a groundtruth reply and a query (previous user-issued utterance). Our metric is learnable, but its training does not require labels of human satisfaction. Hence, RUBER is flexible and extensible to different datasets and languages. Experiments on both retrieval and generative dialog systems show that RUBER has a high correlation with human annotation.
Open-domain question answering relies on efficient passage retrieval to select candidate contexts, where traditional sparse vector space models, such as TF-IDF or BM25, are the de facto method. In this work, we show that retrieval can be practically implemented using dense representations alone, where embeddings are learned from a small number of questions and passages by a simple dual-encoder framework. When evaluated on a wide range of open-domain QA datasets, our dense retriever outperforms a strong Lucene-BM25 system largely by 9%-19% absolute in terms of top-20 passage retrieval accuracy, and helps our end-to-end QA system establish new state-of-the-art on multiple open-domain QA benchmarks.
We propose Generation-Augmented Retrieval (GAR) for answering open-domain questions, which augments a query through text generation of heuristically discovered relevant contexts without external resources as supervision. We demonstrate that the generated contexts substantially enrich the semantics of the queries and GAR with sparse representations (BM25) achieves comparable or better performance than state-of-the-art dense retrieval methods such as DPR. We show that generating diverse contexts for a query is beneficial as fusing their results consistently yields better retrieval accuracy. Moreover, as sparse and dense representations are often complementary, GAR can be easily combined with DPR to achieve even better performance. GAR achieves state-of-the-art performance on Natural Questions and TriviaQA datasets under the extractive QA setup when equipped with an extractive reader, and consistently outperforms other retrieval methods when the same generative reader is used.
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