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A cold, technical decision-maker: Can AI provide explainability, negotiability, and humanity?

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 Added by Patrick Kelley
 Publication date 2020
and research's language is English




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Algorithmic systems are increasingly deployed to make decisions in many areas of peoples lives. The shift from human to algorithmic decision-making has been accompanied by concern about potentially opaque decisions that are not aligned with social values, as well as proposed remedies such as explainability. We present results of a qualitative study of algorithmic decision-making, comprised of five workshops conducted with a total of 60 participants in Finland, Germany, the United Kingdom, and the United States. We invited participants to reason about decision-making qualities such as explainability and accuracy in a variety of domains. Participants viewed AI as a decision-maker that follows rigid criteria and performs mechanical tasks well, but is largely incapable of subjective or morally complex judgments. We discuss participants consideration of humanity in decision-making, and introduce the concept of negotiability, the ability to go beyond formal criteria and work flexibly around the system.

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The recent enthusiasm for artificial intelligence (AI) is due principally to advances in deep learning. Deep learning methods are remarkably accurate, but also opaque, which limits their potential use in safety-critical applications. To achieve trust and accountability, designers and operators of machine learning algorithms must be able to explain the inner workings, the results and the causes of failures of algorithms to users, regulators, and citizens. The originality of this paper is to combine technical, legal and economic aspects of explainability to develop a framework for defining the right level of explain-ability in a given context. We propose three logical steps: First, define the main contextual factors, such as who the audience of the explanation is, the operational context, the level of harm that the system could cause, and the legal/regulatory framework. This step will help characterize the operational and legal needs for explanation, and the corresponding social benefits. Second, examine the technical tools available, including post hoc approaches (input perturbation, saliency maps...) and hybrid AI approaches. Third, as function of the first two steps, choose the right levels of global and local explanation outputs, taking into the account the costs involved. We identify seven kinds of costs and emphasize that explanations are socially useful only when total social benefits exceed costs.
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How to attribute responsibility for autonomous artificial intelligence (AI) systems actions has been widely debated across the humanities and social science disciplines. This work presents two experiments ($N$=200 each) that measure peoples perceptions of eight different notions of moral responsibility concerning AI and human agents in the context of bail decision-making. Using real-life adapted vignettes, our experiments show that AI agents are held causally responsible and blamed similarly to human agents for an identical task. However, there was a meaningful difference in how people perceived these agents moral responsibility; human agents were ascribed to a higher degree of present-looking and forward-looking notions of responsibility than AI agents. We also found that people expect both AI and human decision-makers and advisors to justify their decisions regardless of their nature. We discuss policy and HCI implications of these findings, such as the need for explainable AI in high-stakes scenarios.
353 - Song-Ju Kim , Masashi Aono 2015
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