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Register a new userA scalable framework for learning from implicit user feedback to improve natural language understanding in large-scale conversational AI systems
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Added by
Sunghyun Park
Publication date
2020
fields
Informatics Engineering
and research's language is
English
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Natural Language Understanding (NLU) is an established component within a conversational AI or digital assistant system, and it is responsible for producing semantic understanding of a user request. We propose a scalable and automatic approach for improving NLU in a large-scale conversational AI system by leveraging implicit user feedback, with an insight that user interaction data and dialog context have rich information embedded from which user satisfaction and intention can be inferred. In particular, we propose a general domain-agnostic framework for curating new supervision data for improving NLU from live production traffic. With an extensive set of experiments, we show the results of applying the framework and improving NLU for a large-scale production system and show its impact across 10 domains.
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We have recently seen the emergence of several publicly available Natural Language Understanding (NLU) toolkits, which map user utterances to structured, but more abstract, Dialogue Act (DA) or Intent specifications, while making this process accessible to the lay developer. In this paper, we present the first wide coverage evaluation and comparison of some of the most popular NLU services, on a large, multi-domain (21 domains) dataset of 25K user utterances that we have collected and annotated with Intent and Entity Type specifications and which will be released as part of this submission. The results show that on Intent classification Watson significantly outperforms the other platforms, namely, Dialogflow, LUIS and Rasa; though these also perform well. Interestingly, on Entity Type recognition, Watson performs significantly worse due to its low Precision. Again, Dialogflow, LUIS and Rasa perform well on this task.
Current state-of-the-art large-scale conversational AI or intelligent digital assistant systems in industry comprises a set of components such as Automatic Speech Recognition (ASR) and Natural Language Understanding (NLU). For some of these systems that leverage a shared NLU ontology (e.g., a centralized intent/slot schema), there exists a separate skill routing component to correctly route a request to an appropriate skill, which is either a first-party or third-party application that actually executes on a user request. The skill routing component is needed as there are thousands of skills that can either subscribe to the same intent and/or subscribe to an intent under specific contextual conditions (e.g., device has a screen). Ensuring model robustness or resilience in the skill routing component is an important problem since skills may dynamically change their subscription in the ontology after the skill routing model has been deployed to production. We show how different modeling design choices impact the model robustness in the context of skill routing on a state-of-the-art commercial conversational AI system, specifically on the choices around data augmentation, model architecture, and optimization method. We show that applying data augmentation can be a very effective and practical way to drastically improve model robustness.
We propose a unified Implicit Dialog framework for goal-oriented, information seeking tasks of Conversational Search applications. It aims to enable dialog interactions with domain data without replying on explicitly encoded the rules but utilizing the underlying data representation to build the components required for dialog interaction, which we refer as Implicit Dialog in this work. The proposed framework consists of a pipeline of End-to-End trainable modules. A centralized knowledge representation is used to semantically ground multiple dialog modules. An associated set of tools are integrated with the framework to gather end users input for continuous improvement of the system. The goal is to facilitate development of conversational systems by identifying the components and the data that can be adapted and reused across many end-user applications. We demonstrate our approach by creating conversational agents for several independent domains.
In this paper, we introduce How2, a multimodal collection of instructional videos with English subtitles and crowdsourced Portuguese translations. We also present integrated sequence-to-sequence baselines for machine translation, automatic speech recognition, spoken language translation, and multimodal summarization. By making available data and code for several multimodal natural language tasks, we hope to stimulate more research on these and similar challenges, to obtain a deeper understanding of multimodality in language processing.
In this paper, we propose a robust sequential learning strategy for training large-scale Recommender Systems (RS) over implicit feedback mainly in the form of clicks. Our approach relies on the minimization of a pairwise ranking loss over blocks of consecutive items constituted by a sequence of non-clicked items followed by a clicked one for each user. Parameter updates are discarded if for a given user the number of sequential blocks is below or above some given thresholds estimated over the distribution of the number of blocks in the training set. This is to prevent from an abnormal number of clicks over some targeted items, mainly due to bots; or very few user interactions. Both scenarios affect the decision of RS and imply a shift over the distribution of items that are shown to the users. We provide a theoretical analysis showing that in the case where the ranking loss is convex, the deviation between the loss with respect to the sequence of weights found by the proposed algorithm and its minimum is bounded. Furthermore, experimental results on five large-scale collections demonstrate the efficiency of the proposed algorithm with respect to the state-of-the-art approaches, both regarding different ranking measures and computation time.
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