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Register a new userImproving Dialog Systems for Negotiation with Personality Modeling
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Runzhe Yang
Publication date
2020
fields
Informatics Engineering
and research's language is
English
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In this paper, we explore the ability to model and infer personality types of opponents, predict their responses, and use this information to adapt a dialog agents high-level strategy in negotiation tasks. Inspired by the idea of incorporating a theory of mind (ToM) into machines, we introduce a probabilistic formulation to encapsulate the opponents personality type during both learning and inference. We test our approach on the CraigslistBargain dataset and show that our method using ToM inference achieves a 20% higher dialog agreement rate compared to baselines on a mixed population of opponents. We also find that our model displays diverse negotiation behavior with different types of opponents.
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Task oriented language understanding in dialog systems is often modeled using intents (task of a query) and slots (parameters for that task). Intent detection and slot tagging are, in turn, modeled using sentence classification and word tagging techniques respectively. Similar to adversarial attack problems with computer vision models discussed in existing literature, these intent-slot tagging models are often over-sensitive to small variations in input -- predicting different and often incorrect labels when small changes are made to a query, thus reducing their accuracy and reliability. However, evaluating a models robustness to these changes is harder for language since words are discrete and an automated change (e.g. adding `noise) to a query sometimes changes the meaning and thus labels of a query. In this paper, we first describe how to create an adversarial test set to measure the robustness of these models. Furthermore, we introduce and adapt adversarial training methods as well as data augmentation using back-translation to mitigate these issues. Our experiments show that both techniques improve the robustness of the system substantially and can be combined to yield the best results.
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Semantic parsing using hierarchical representations has recently been proposed for task oriented dialog with promising results [Gupta et al 2018]. In this paper, we present three different improvements to the model: contextualized embeddings, ensembling, and pairwise re-ranking based on a language model. We taxonomize the errors possible for the hierarchical representation, such as wrong top intent, missing spans or split spans, and show that the three approaches correct different kinds of errors. The best model combines the three techniques and gives 6.4% better exact match accuracy than the state-of-the-art, with an error reduction of 33%, resulting in a new state-of-the-art result on the Task Oriented Parsing (TOP) dataset.
Building an open-domain conversational agent is a challenging problem. Current evaluation methods, mostly post-hoc judgments of static conversation, do not capture conversation quality in a realistic interactive context. In this paper, we investigate interactive human evaluation and provide evidence for its necessity; we then introduce a novel, model-agnostic, and dataset-agnostic method to approximate it. In particular, we propose a self-play scenario where the dialog system talks to itself and we calculate a combination of proxies such as sentiment and semantic coherence on the conversation trajectory. We show that this metric is capable of capturing the human-rated quality of a dialog model better than any automated metric known to-date, achieving a significant Pearson correlation (r>.7, p<.05). To investigate the strengths of this novel metric and interactive evaluation in comparison to state-of-the-art metrics and human evaluation of static conversations, we perform extended experiments with a set of models, including several that make novel improvements to recent hierarchical dialog generation architectures through sentiment and semantic knowledge distillation on the utterance level. Finally, we open-source the interactive evaluation platform we built and the dataset we collected to allow researchers to efficiently deploy and evaluate dialog models.
End-to-end automatic speech recognition (ASR) systems are increasingly popular due to their relative architectural simplicity and competitive performance. However, even though the average accuracy of these systems may be high, the performance on rare content words often lags behind hybrid ASR systems. To address this problem, second-pass rescoring is often applied leveraging upon language modeling. In this paper, we propose a second-pass system with multi-task learning, utilizing semantic targets (such as intent and slot prediction) to improve speech recognition performance. We show that our rescoring model trained with these additional tasks outperforms the baseline rescoring model, trained with only the language modeling task, by 1.4% on a general test and by 2.6% on a rare word test set in terms of word-error-rate relative (WERR). Our best ASR system with multi-task LM shows 4.6% WERR deduction compared with RNN Transducer only ASR baseline for rare words recognition.
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