Based on Magnetospheric Multiscale (MMS) observations from the Earths bow shock, we have identified two plasma heating processes that operate at quasi-perpendicular shocks. Ions are subject to stochastic heating in a process controlled by the heating function $chi_j = m_j q_j^{-1} B^{-2}mathrm{div}(mathbf{E}_perp)$ for particles with mass $m_j$ and charge $q_j$ in the electric and magnetic fields $mathbf{E}$ and $mathbf{B}$. Test particle simulations are employed to identify the parameter ranges for bulk heating and stochastic acceleration of particles in the tail of the distribution function. The simulation results are used to show that ion heating and acceleration in the studied bow shock crossings is accomplished by waves at frequencies (1-10)$f_{cp}$ (proton gyrofrequency) for the bulk heating, and $f>10f_{cp}$ for the tail acceleration. When electrons are not in the stochastic heating regime, $|chi_e|<1$, they undergo a quasi-adiabatic heating process characterized by the isotropic temperature relation $T/B=(T_0/B_0)(B_0/B)^{1/3}$. This is obtained when the energy gain from the conservation of the magnetic moment is redistributed to the parallel energy component through the scattering by waves. The results reported in this paper may also be applicable to particle heating and acceleration at astrophysical shocks.
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