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Register a new userAn Analysis of Mixed Initiative and Collaboration in Information-Seeking Dialogues
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Added by
Svitlana Vakulenko
Publication date
2020
fields
Informatics Engineering
and research's language is
English
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The ability to engage in mixed-initiative interaction is one of the core requirements for a conversational search system. How to achieve this is poorly understood. We propose a set of unsupervised metrics, termed ConversationShape, that highlights the role each of the conversation participants plays by comparing the distribution of vocabulary and utterance types. Using ConversationShape as a lens, we take a closer look at several conversational search datasets and compare them with other dialogue datasets to better understand the types of dialogue interaction they represent, either driven by the information seeker or the assistant. We discover that deviations from the ConversationShape of a human-human dialogue of the same type is predictive of the quality of a human-machine dialogue.
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Conversational search is a relatively young area of research that aims at automating an information-seeking dialogue. In this paper we help to position it with respect to other research areas within conversational Artificial Intelligence (AI) by analysing the structural properties of an information-seeking dialogue. To this end, we perform a large-scale dialogue analysis of more than 150K transcripts from 16 publicly available dialogue datasets. These datasets were collected to inform different dialogue-based tasks including conversational search. We extract different patterns of mixed initiative from these dialogue transcripts and use them to compare dialogues of different types. Moreover, we contrast the patterns found in information-seeking dialogues that are being used for research purposes with the patterns found in virtual reference interviews that were conducted by professional librarians. The insights we provide (1) establish close relations between conversational search and other conversational AI tasks; and (2) uncover limitations of existing conversational datasets to inform future data collection tasks.
We show that partial evaluation can be usefully viewed as a programming model for realizing mixed-initiative functionality in interactive applications. Mixed-initiative interaction between two participants is one where the parties can take turns at any time to change and steer the flow of interaction. We concentrate on the facet of mixed-initiative referred to as `unsolicited reporting and demonstrate how out-of-turn interactions by users can be modeled by `jumping ahead to nested dialogs (via partial evaluation). Our approach permits the view of dialog management systems in terms of their native support for staging and simplifying interactions; we characterize three different voice-based interaction technologies using this viewpoint. In particular, we show that the built-in form interpretation algorithm (FIA) in the VoiceXML dialog management architecture is actually a (well disguised) combination of an interpreter and a partial evaluator.
Software engineers working in large projects must navigate complex information landscapes. Change Impact Analysis (CIA) is a task that relies on engineers successful information seeking in databases storing, e.g., source code, requirements, design descriptions, and test case specifications. Several previous approaches to support information seeking are task-specific, thus understanding engineers seeking behavior in specific tasks is fundamental. We present an industrial case study on how engineers seek information in CIA, with a particular focus on traceability and development artifacts that are not source code. We show that engineers have different information seeking behavior, and that some do not consider traceability particularly useful when conducting CIA. Furthermore, we observe a tendency for engineers to prefer less rigid types of support rather than formal approaches, i.e., engineers value support that allows flexibility in how to practically conduct CIA. Finally, due to diverse information seeking behavior, we argue that future CIA support should embrace individual preferences to identify change impact by empowering several seeking alternatives, including searching, browsing, and tracing.
Cross-domain sequential recommendation is the task of predict the next item that the user is most likely to interact with based on past sequential behavior from multiple domains. One of the key challenges in cross-domain sequential recommendation is to grasp and transfer the flow of information from multiple domains so as to promote recommendations in all domains. Previous studies have investigated the flow of behavioral information by exploring the connection between items from different domains. The flow of knowledge (i.e., the connection between knowledge from different domains) has so far been neglected. In this paper, we propose a mixed information flow network for cross-domain sequential recommendation to consider both the flow of behavioral information and the flow of knowledge by incorporating a behavior transfer unit and a knowledge transfer unit. The proposed mixed information flow network is able to decide when cross-domain information should be used and, if so, which cross-domain information should be used to enrich the sequence representation according to users current preferences. Extensive experiments conducted on four e-commerce datasets demonstrate that mixed information flow network is able to further improve recommendation performance in different domains by modeling mixed information flow.
Statistical significance testing is widely accepted as a means to assess how well a difference in effectiveness reflects an actual difference between systems, as opposed to random noise because of the selection of topics. According to recent surveys on SIGIR, CIKM, ECIR and TOIS papers, the t-test is the most popular choice among IR researchers. However, previous work has suggested computer intensive tests like the bootstrap or the permutation test, based mainly on theoretical arguments. On empirical grounds, others have suggested non-parametric alternatives such as the Wilcoxon test. Indeed, the question of which tests we should use has accompanied IR and related fields for decades now. Previous theoretical studies on this matter were limited in that we know that test assumptions are not met in IR experiments, and empirical studies were limited in that we do not have the necessary control over the null hypotheses to compute actual Type I and Type II error rates under realistic conditions. Therefore, not only is it unclear which test to use, but also how much trust we should put in them. In contrast to past studies, in this paper we employ a recent simulation methodology from TREC data to go around these limitations. Our study comprises over 500 million p-values computed for a range of tests, systems, effectiveness measures, topic set sizes and effect sizes, and for both the 2-tail and 1-tail cases. Having such a large supply of IR evaluation data with full knowledge of the null hypotheses, we are finally in a position to evaluate how well statistical significance tests really behave with IR data, and make sound recommendations for practitioners.
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