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Matching Questions and Answers in Dialogues from Online Forums

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 Added by Qi Jia
 Publication date 2020
and research's language is English




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Matching question-answer relations between two turns in conversations is not only the first step in analyzing dialogue structures, but also valuable for training dialogue systems. This paper presents a QA matching model considering both distance information and dialogue history by two simultaneous attention mechanisms called mutual attention. Given scores computed by the trained model between each non-question turn with its candidate questions, a greedy matching strategy is used for final predictions. Because existing dialogue datasets such as the Ubuntu dataset are not suitable for the QA matching task, we further create a dataset with 1,000 labeled dialogues and demonstrate that our proposed model outperforms the state-of-the-art and other strong baselines, particularly for matching long-distance QA pairs.



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Automatic question generation (AQG) has broad applicability in domains such as tutoring systems, conversational agents, healthcare literacy, and information retrieval. Existing efforts at AQG have been limited to short answer lengths of up to two or three sentences. However, several real-world applications require question generation from answers that span several sentences. Therefore, we propose a novel evaluation benchmark to assess the performance of existing AQG systems for long-text answers. We leverage the large-scale open-source Google Natural Questions dataset to create the aforementioned long-answer AQG benchmark. We empirically demonstrate that the performance of existing AQG methods significantly degrades as the length of the answer increases. Transformer-based methods outperform other existing AQG methods on long answers in terms of automatic as well as human evaluation. However, we still observe degradation in the performance of our best performing models with increasing sentence length, suggesting that long answer QA is a challenging benchmark task for future research.
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77 - Mihael Arcan 2018
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A growing number of people engage in online health forums, making it important to understand the quality of the advice they receive. In this paper, we explore the role of expertise in responses provided to help-seeking posts regarding mental health. We study the differences between (1) interactions with peers; and (2) interactions with self-identified mental health professionals. First, we show that a classifier can distinguish between these two groups, indicating that their language use does in fact differ. To understand this difference, we perform several analyses addressing engagement aspects, including whether their comments engage the support-seeker further as well as linguistic aspects, such as dominant language and linguistic style matching. Our work contributes toward the developing efforts of understanding how health experts engage with health information- and support-seekers in social networks. More broadly, it is a step toward a deeper understanding of the styles of interactions that cultivate supportive engagement in online communities.
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