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Register a new userAmazonQA: A Review-Based Question Answering Task
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Added by
Nitish Kulkarni
Publication date
2019
fields
Informatics Engineering
and research's language is
English
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Every day, thousands of customers post questions on Amazon product pages. After some time, if they are fortunate, a knowledgeable customer might answer their question. Observing that many questions can be answered based upon the available product reviews, we propose the task of review-based QA. Given a corpus of reviews and a question, the QA system synthesizes an answer. To this end, we introduce a new dataset and propose a method that combines information retrieval techniques for selecting relevant reviews (given a question) and reading comprehension models for synthesizing an answer (given a question and review). Our dataset consists of 923k questions, 3.6M answers and 14M reviews across 156k products. Building on the well-known Amazon dataset, we collect additional annotations, marking each question as either answerable or unanswerable based on the available reviews. A deployed system could first classify a question as answerable and then attempt to generate an answer. Notably, unlike many popular QA datasets, here, the questions, passages, and answers are all extracted from real human interactions. We evaluate numerous models for answer generation and propose strong baselines, demonstrating the challenging nature of this new task.
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Answering questions asked from instructional corpora such as E-manuals, recipe books, etc., has been far less studied than open-domain factoid context-based question answering. This can be primarily attributed to the absence of standard benchmark datasets. In this paper we meticulously create a large amount of data connected with E-manuals and develop suitable algorithm to exploit it. We collect E-Manual Corpus, a huge corpus of 307,957 E-manuals and pretrain RoBERTa on this large corpus. We create various benchmark QA datasets which include question answer pairs curated by experts based upon two E-manuals, real user questions from Community Question Answering Forum pertaining to E-manuals etc. We introduce EMQAP (E-Manual Question Answering Pipeline) that answers questions pertaining to electronics devices. Built upon the pretrained RoBERTa, it harbors a supervised multi-task learning framework which efficiently performs the dual tasks of identifying the section in the E-manual where the answer can be found and the exact answer span within that section. For E-Manual annotated question-answer pairs, we show an improvement of about 40% in ROUGE-L F1 scores over the most competitive baseline. We perform a detailed ablation study and establish the versatility of EMQAP across different circumstances. The code and datasets are shared at https://github.com/abhi1nandy2/EMNLP-2021-Findings, and the corresponding project website is https://sites.google.com/view/emanualqa/home.
Question Answering (QA) is a challenging topic since it requires tackling the various difficulties of natural language understanding. Since evaluation is important not only for identifying the strong and weak points of the various techniques for QA, but also for facilitating the inception of new methods and techniques, in this paper we present a collection for evaluating QA methods over free text that we have created. Although it is a small collection, it contains cases of increasing difficulty, therefore it has an educational value and it can be used for rapid evaluation of QA systems.
We introduce DELFT, a factoid question answering system which combines the nuance and depth of knowledge graph question answering approaches with the broader coverage of free-text. DELFT builds a free-text knowledge graph from Wikipedia, with entities as nodes and sentences in which entities co-occur as edges. For each question, DELFT finds the subgraph linking question entity nodes to candidates using text sentences as edges, creating a dense and high coverage semantic graph. A novel graph neural network reasons over the free-text graph-combining evidence on the nodes via information along edge sentences-to select a final answer. Experiments on three question answering datasets show DELFT can answer entity-rich questions better than machine reading based models, bert-based answer ranking and memory networks. DELFTs advantage comes from both the high coverage of its free-text knowledge graph-more than double that of dbpedia relations-and the novel graph neural network which reasons on the rich but noisy free-text evidence.
In this paper, we propose a recent and under-researched paradigm for the task of event detection (ED) by casting it as a question-answering (QA) problem with the possibility of multiple answers and the support of entities. The extraction of event triggers is, thus, transformed into the task of identifying answer spans from a context, while also focusing on the surrounding entities. The architecture is based on a pre-trained and fine-tuned language model, where the input context is augmented with entities marked at different levels, their positions, their types, and, finally, the argument roles. Experiments on the ACE~2005 corpus demonstrate that the proposed paradigm is a viable solution for the ED task and it significantly outperforms the state-of-the-art models. Moreover, we prove that our methods are also able to extract unseen event types.
We propose Generation-Augmented Retrieval (GAR) for answering open-domain questions, which augments a query through text generation of heuristically discovered relevant contexts without external resources as supervision. We demonstrate that the generated contexts substantially enrich the semantics of the queries and GAR with sparse representations (BM25) achieves comparable or better performance than state-of-the-art dense retrieval methods such as DPR. We show that generating diverse contexts for a query is beneficial as fusing their results consistently yields better retrieval accuracy. Moreover, as sparse and dense representations are often complementary, GAR can be easily combined with DPR to achieve even better performance. GAR achieves state-of-the-art performance on Natural Questions and TriviaQA datasets under the extractive QA setup when equipped with an extractive reader, and consistently outperforms other retrieval methods when the same generative reader is used.
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