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Training Millions of Personalized Dialogue Agents

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 Publication date 2018
and research's language is English




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Current dialogue systems are not very engaging for users, especially when trained end-to-end without relying on proactive reengaging scripted strategies. Zhang et al. (2018) showed that the engagement level of end-to-end dialogue models increases when conditioning them on text personas providing some personalized back-story to the model. However, the dataset used in Zhang et al. (2018) is synthetic and of limited size as it contains around 1k different personas. In this paper we introduce a new dataset providing 5 million personas and 700 million persona-based dialogues. Our experiments show that, at this scale, training using personas still improves the performance of end-to-end systems. In addition, we show that other tasks benefit from the wide coverage of our dataset by fine-tuning our model on the data from Zhang et al. (2018) and achieving state-of-the-art results.

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Endowing dialogue systems with personas is essential to deliver more human-like conversations. However, this problem is still far from well explored due to the difficulties of both embodying personalities in natural languages and the persona sparsity issue observed in most dialogue corpora. This paper proposes a pre-training based personalized dialogue model that can generate coherent responses using persona-sparse dialogue data. In this method, a pre-trained language model is used to initialize an encoder and decoder, and personal attribute embeddings are devised to model richer dialogue contexts by encoding speakers personas together with dialogue histories. Further, to incorporate the target persona in the decoding process and to balance its contribution, an attention routing structure is devised in the decoder to merge features extracted from the target persona and dialogue contexts using dynamically predicted weights. Our model can utilize persona-sparse dialogues in a unified manner during the training process, and can also control the amount of persona-related features to exhibit during the inference process. Both automatic and manual evaluation demonstrates that the proposed model outperforms state-of-the-art methods for generating more coherent and persona consistent responses with persona-sparse data.
We present an automated evaluation method to measure fluidity in conversational dialogue systems. The method combines various state of the art Natural Language tools into a classifier, and human ratings on these dialogues to train an automated judgment model. Our experiments show that the results are an improvement on existing metrics for measuring fluidity.
Conventional approaches to personalized dialogue generation typically require a large corpus, as well as predefined persona information. However, in a real-world setting, neither a large corpus of training data nor persona information are readily available. To address these practical limitations, we propose a novel multi-task meta-learning approach which involves training a model to adapt to new personas without relying on a large corpus, or on any predefined persona information. Instead, the model is tasked with generating personalized responses based on only the dialogue context. Unlike prior work, our approach leverages on the provided persona information only during training via the introduction of an auxiliary persona reconstruction task. In this paper, we introduce 2 frameworks that adopt the proposed multi-task meta-learning approach: the Multi-Task Meta-Learning (MTML) framework, and the Alternating Multi-Task Meta-Learning (AMTML) framework. Experimental results show that utilizing MTML and AMTML results in dialogue responses with greater persona consistency.
91 - Bin Li , Bin Sun 2021
Generating personalized responses is one of the major challenges in natural human-robot interaction. Current researches in this field mainly focus on generating responses consistent with the robots pre-assigned persona, while ignoring the users persona. Such responses may be inappropriate or even offensive, which may lead to the bad user experience. Therefore, we propose a bilateral personalized dialogue generation (BPDG) method with dynamic persona-aware fusion via multi-task transfer learning to generate responses consistent with both personas. The proposed method aims to accomplish three learning tasks: 1) an encoder is trained with dialogue utterances added with corresponded personalized attributes and relative position (language model task), 2) a dynamic persona-aware fusion module predicts the persona presence to adaptively fuse the contextual and bilateral personas encodings (persona prediction task) and 3) a decoder generates natural, fluent and personalized responses (dialogue generation task). To make the generated responses more personalized and bilateral persona-consistent, the Conditional Mutual Information Maximum (CMIM) criterion is adopted to select the final response from the generated candidates. The experimental results show that the proposed method outperforms several state-of-the-art methods in terms of both automatic and manual evaluations.
184 - Zhuosheng Zhang , Hai Zhao 2021
Pre-trained language models (PrLMs) have demonstrated superior performance due to their strong ability to learn universal language representations from self-supervised pre-training. However, even with the help of the powerful PrLMs, it is still challenging to effectively capture task-related knowledge from dialogue texts which are enriched by correlations among speaker-aware utterances. In this work, we present SPIDER, Structural Pre-traIned DialoguE Reader, to capture dialogue exclusive features. To simulate the dialogue-like features, we propose two training objectives in addition to the original LM objectives: 1) utterance order restoration, which predicts the order of the permuted utterances in dialogue context; 2) sentence backbone regularization, which regularizes the model to improve the factual correctness of summarized subject-verb-object triplets. Experimental results on widely used dialogue benchmarks verify the effectiveness of the newly introduced self-supervised tasks.
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