CONTEXT - Transient low-mass X-ray binaries (LMXBs) often show outbursts lasting typically a few-weeks and characterized by a high X-ray luminosity ($L_{x} approx 10^{36}-10^{38}$ erg/sec), while for most of the time they are found in X-ray quiescence ($L_Xapprox10^{31} -10^{33}$ erg/sec). EXO 1745-248 is one of them. AIMS - The broad-band coverage, and the sensitivity of instrument on board of {xmm} and {igr}, offers the opportunity to characterize the hard X-ray spectrum during {exo} outburst. METHODS - In this paper we report on quasi-simultaneous {xmm} and {igr} observations of the X-ray transient {exo} located in the globular cluster Terzan 5, performed ten days after the beginning of the outburst (on 2015 March 16th) shown by the source between March and June 2015. The source was caught in a hard state, emitting a 0.8-100 keV luminosity of $simeq10^{37}$~{lumcgs}. RESULTS - The spectral continuum was dominated by thermal Comptonization of seed photons with temperature $kT_{in}simeq1.3$ keV, by a cloud with moderate optical depth $tausimeq2$ and electron temperature $kT_esimeq 40$ keV. A weaker soft thermal component at temperature $kT_{th}simeq0.6$--0.7 keV and compatible with a fraction of the neutron star radius was also detected. A rich emission line spectrum was observed by the EPIC-pn on-board {xmm}; features at energies compatible with K-$alpha$ transitions of ionized sulfur, argon, calcium and iron were detected, with a broadness compatible with either thermal Compton broadening or Doppler broadening in the inner parts of an accretion disk truncated at $20pm6$ gravitational radii from the neutron star. Strikingly, at least one narrow emission line ascribed to neutral or mildly ionized iron is needed to model the prominent emission complex detected between 5.5 and 7.5 keV. (Abridged)
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