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Batch Policy Gradient Methods for Improving Neural Conversation Models

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 Publication date 2017
and research's language is English




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We study reinforcement learning of chatbots with recurrent neural network architectures when the rewards are noisy and expensive to obtain. For instance, a chatbot used in automated customer service support can be scored by quality assurance agents, but this process can be expensive, time consuming and noisy. Previous reinforcement learning work for natural language processing uses on-policy updates and/or is designed for on-line learning settings. We demonstrate empirically that such strategies are not appropriate for this setting and develop an off-policy batch policy gradient method (BPG). We demonstrate the efficacy of our method via a series of synthetic experiments and an Amazon Mechanical Turk experiment on a restaurant recommendations dataset.



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Policy gradient reinforcement learning (RL) algorithms have achieved impressive performance in challenging learning tasks such as continuous control, but suffer from high sample complexity. Experience replay is a commonly used approach to improve sample efficiency, but gradient estimators using past trajectories typically have high variance. Existing sampling strategies for experience replay like uniform sampling or prioritised experience replay do not explicitly try to control the variance of the gradient estimates. In this paper, we propose an online learning algorithm, adaptive experience selection (AES), to adaptively learn an experience sampling distribution that explicitly minimises this variance. Using a regret minimisation approach, AES iteratively updates the experience sampling distribution to match the performance of a competitor distribution assumed to have optimal variance. Sample non-stationarity is addressed by proposing a dynamic (i.e. time changing) competitor distribution for which a closed-form solution is proposed. We demonstrate that AES is a low-regret algorithm with reasonable sample complexity. Empirically, AES has been implemented for deep deterministic policy gradient and soft actor critic algorithms, and tested on 8 continuous control tasks from the OpenAI Gym library. Ours results show that AES leads to significantly improved performance compared to currently available experience sampling strategies for policy gradient.
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