Despite the growing popularity of video streaming over the Internet, problems such as re-buffering and high startup latency continue to plague users. In this paper, we present an end-to-end characterization of Yahoos video streaming service, analyzing over 500 million video chunks downloaded over a two-week period. We gain unique visibility into the causes of performance degradation by instrumenting both the CDN server and the client player at the chunk level, while also collecting frequent snapshots of TCP variables from the server network stack. We uncover a range of performance issues, including an asynchronous disk-read timer and cache misses at the server, high latency and latency variability in the network, and buffering delays and dropped frames at the client. Looking across chunks in the same session, or destined to the same IP prefix, we see how some performance problems are relatively persistent, depending on the videos popularity, the distance between the client and server, and the clients operating system, browser, and Flash runtime.
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