The physical structures of the outer atmospheres of red giants are not known. They are certainly complex and a range of recent observations are showing that we need to embrace to non-classical atmosphere models to interpret these regions. This regions properties is of importance, not the least, for the understanding of the mass-loss mechanism for these stars, which is not still understood. Here, we present observational constraints of the outer regions of red giants, based on mid-IR, high spectral resolution spectra. We also discuss possible non-LTE effects and highlight a new non-LTE code that will be used to analyse the spectra of these atmospheric layers. We conclude by mentioning our new SOFIA/EXES observations of red giants at 6 microns, where the vibration-rotation lines of water vapour can be detected and spectrally resolved for the first time.
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