The nature of the unconventional ordered phase occurring in CeRu2Al10 below T0 = 27 K was investigated by neutron scattering. Powder diffraction patterns show clear superstructure peaks corresponding to forbidden (h + k)-odd reflections of the Cmcm space group. Inelastic neutron scattering experiments further reveal a pronounced magnetic excitation developing in the ordered phase at an energy of 8 meV.